Medical Assistant III

City of Hope•United States, California, CA

About The Position

The Medical Assistant III at City of Hope provides essential administrative, clerical, and non-invasive technical support under the guidance of a licensed healthcare provider. The role supports the efficient operation of healthcare facilities while contributing to patient well-being and satisfaction. Specific duties may vary by facility size, location, and type.

Requirements

High school diploma or equivalent.
Basic Life Support for Healthcare Providers certification from the American Heart Association.
Graduate of an accredited Medical Assistant program.
Two years of experience in primary care clinical assisting, including performing laboratory tests and processing laboratory and diagnostic study orders.
In addition to the two years of experience, must meet at least one of these experience qualifications: proficiency in infusion scheduling, including schedule management; mentoring or precepting staff; leading clinic throughput; leading a procedural clinic; sterile processing or equipment management; or serving on a Quality Improvement Team.

Nice To Haves

Training in specialty-specific assisting.

Responsibilities

Prepare for patient appointments by reviewing and updating patient records, determining needed services, and checking the status of referrals.
Prepare examination and treatment rooms with the necessary instruments.
Greet and escort patients, complete rooming activities, and report abnormal results or changes in condition to a licensed care team member.
Assist providers or nurses during examinations and procedures according to accepted medical standards and safety protocols.
Facilitate communication between providers and patients, including translation as appropriate.
Perform basic nursing procedures, including thermal applications, non-sterile soaks, simple dressings, perineal care, and urine tests; assist patients with activities of daily living as indicated.
Administer ordered injections under the direction of a licensed clinical care team member and within scope of practice.
Perform phlebotomy and collect specimens when applicable to the clinical setting.
Maintain a safe, comfortable, and therapeutic environment for patients and families.
Pre-certify surgical and other procedures when appropriate, and schedule tests and off-site procedures as needed.
Assist providers with procedures when applicable, maintaining sterile-field setup and technique and completing annual competency validation.
Follow manufacturer guidelines for disinfection, sterilization, and safe handling of instruments and equipment.
Dispose of contaminated items according to OSHA guidelines and handle laboratory specimens according to OSHA and CLIA guidelines.
Provide patient education using preprinted materials, links, and other appropriate resources.
Replenish supplies, stock and clean examination rooms, take medical-stock inventory, and communicate shortages to clinical leadership.
Maintain the company code of conduct and patient confidentiality as regulated by HIPAA.
Attend annual CPR, OSHA, and CLIA training programs as applicable, as well as all staff meetings.
Support telehealth visits, including chart preparation, pre-appointment patient contact, virtual rooming, patient support during visits, visit wrap-up, scheduling indicated tests and off-site procedures, and charge reconciliation.