Medical Assistant III

Southeast Medical Group•Marietta, GA

11h

About The Position

The Medical Assistant III works with primary care physicians and other healthcare professionals to provide patient care and support clinical operations. Duties include preparing patients for visits and examinations, assisting with procedures and tests, handling clinical and clerical tasks, maintaining patient records and supplies, and supporting scheduling and quality assurance. At level III, the role also assists with MA training and competency improvement, scheduling problem-solving, patient complaints, and practice-manager-directed clinical tasks. The position is part of Southeast Medical Group’s career ladder program, which offers self-paced development and promotions twice a year. Compensation includes an hourly base pay and an opportunity to earn a monthly bonus.

Requirements

High school diploma or GED.
Current Medical Assistant certification from a credentialing body such as AAMA, AMT, NHA, NCCT, or RMA. MA level-1 or level-II applicants with more than two years of demonstrated medical assistant experience may be considered in lieu of certification, with limited career-ladder opportunities.
Current Basic Life Support (BLS) certification through the AHA.
Complete applicable competency assessments and skill checklists satisfactorily within 90 days of hire or transfer.
If hired into the Southeast Medical Group Career Ladder, complete training and assessment for the hired level within 90 days.
Ability to communicate clearly and effectively with patients and external parties in a courteous and friendly manner.
Knowledge of medical terminology, medical practices, administrative processes, organizational policies, patient care, and examination procedures.
Ability to work quickly and efficiently while ensuring patient comfort and satisfaction.
Computer literacy and entry-level working knowledge of Microsoft Outlook and Word.
Demonstrated ability to organize, coordinate, prioritize, and facilitate multiple ongoing tasks.
Professional verbal and written communication skills.
Ability to work independently or as part of a team.
Professional appearance and positive attitude.
Ability to lift up to 50 pounds and push or pull heavy objects using up to 50 pounds of force.
Ability to sit and stand for extended periods.
Fine motor skills sufficient to operate office equipment and machinery.
Ability to receive and comprehend instructions verbally and in writing, and to use logical reasoning for simple and complex problem-solving.

Nice To Haves

National or Southeast Medical Group Phlebotomy Certification.

Responsibilities

Provide immunizations, take vital signs, room patients, and perform clinical and clerical duties.
Prepare patients for physician visits and examinations; record health histories and perform tests and specimen collection.
Set up EKG machines and other ancillary tests; administer injections and medications; assist with medical treatments, procedures, and exams.
Prepare examination rooms and equipment, clean instruments, and manage medical supplies, including ordering, receiving, and returning inventory.
Receive and direct phone calls, obtain patient information, update records, and ensure forms and consents are completed.
Check out patients, process referrals, arrange laboratory services, manage messages and prior authorizations, and respond to patient calls.
Deliver quality customer service and maintain established quality-control standards.
Perform responsibilities assigned to MA-1 and MA-2, including assisting with training and evaluation of new hires, inventory management, pod leadership, and support for other MAs and providers.
Maintain required logs and checks, review charts, lab results, and encounter forms for completeness and follow-up, and assist with quality-assurance reviews and emergency-kit checks.
Assist with re-evaluation and retraining of MAs on performance improvement or other competency plans.
Ensure early and late MA schedules are set and assist the practice manager with clinical tasks as directed.
Assist with patient complaints, direct patients and clinical staff to the appropriate authority, and help resolve clinic scheduling problems, patient wait times, and other service concerns.
Attend required meetings and training in-services and participate in committees as required.
Travel to multiple locations to support business needs as required.