Medical Assistant III - Medicine Multispecialty Center - CAM Sunset Hills

Washington University in St Louis • Saint Louis, MO

5d • Onsite

About The Position

The Medical Assistant III works in a patient-care setting and may lead Medical Assistants I and II or serve as the primary clinical resource in a large, multi-physician practice. The role supports the department’s clinical operations by preparing and maintaining exam rooms and charts, obtaining reports and records, directing patient flow, and helping ensure the clinical office runs smoothly.

The position involves direct patient interaction and clinical support, including obtaining vital signs, conducting EKGs, performing phlebotomy, verifying medications, assisting with examinations and procedures, and administering medications when ordered and authorized by department guidelines. The Medical Assistant III also supports communication, documentation, care coordination, supply management, infection-control practices, and quality-improvement activities. The work is performed in a normal office environment and patient-care setting, with exposure to blood-borne pathogens and use of protective devices.

Requirements

• High school diploma or equivalent high school certification, or a combination of education and/or experience.
• Registered or Certified Medical Assistant with three years of related work experience; related fields may include military medic, emergency medical technician, Nurse’s Aide, physical therapy or nurse technician, and certified athletic trainer.
• Medical Assistant credentials must be obtained through an in-person proctored exam from NHA, AAMA, or AMT; other in-person proctored credentials may be accepted with Human Resources approval.
• Alternatively, graduation from an accredited nursing program, such as RN or LPN, or a comparable allied health training program, with at least one year of relevant experience.
• Provide proof of Medical Assistant certification or registration, including successful completion of the certification exam, within six months of hire (or sooner if specified by the hiring manager); online-proctored exams do not satisfy this requirement.
• Basic Life Support certification; online certifications without a skills-assessment component do not satisfy this requirement.
• Ability to perform the essential functions of the position satisfactorily, with reasonable accommodation when applicable.
• Work experience listed as relevant: three years.

Nice To Haves

• Three years of Medical Assistant work experience.
• One year of supervisory work experience.
• Skills in anatomy, communication, electronic medical records (EMR), interactive communication, interpersonal relationships, medical terminology, physiology, and telephone communications.

Responsibilities

• Interact directly with patients and perform clinical tasks such as obtaining vital signs, conducting EKGs, performing phlebotomy, and verifying medications.
• Prepare for office hours by obtaining charts, scheduling tests, and preparing exam rooms.
• Assist with examinations, procedures, and laboratory tests.
• Assist with renewal and authorization of non-narcotic medications under standing orders and department guidelines.
• Administer medications, including vaccines and intramuscular or subcutaneous injections, when ordered by a physician or nurse practitioner.
• Schedule and assign work to other Medical Assistants as needed to support appropriate staffing; assist with orientation and training of new Medical Assistants.
• Direct patient flow, assist with special procedures and treatments, and complete requisitions.
• Route phone messages, patient questions, and telephone communications to appropriate personnel.
• Support care coordination by calling patients with test results, scheduling appointments and follow-ups, assisting physicians with return calls, and scheduling surgeries, diagnostic procedures, and admissions.
• Monitor new and return patient contacts and complete required paperwork and documentation in a timely manner.
• Answer basic patient and family questions about treatments, diagnoses, and procedures.
• Complete requisitions and orders in accordance with WashU guidelines.
• Monitor supplies and ensure adequate supplies, equipment, and garments are available and comply with regulations.
• Clean and stock exam rooms and sterilize instruments.
• Maintain HIPAA compliance and comply with OSHA, state, and federal standards.
• Maintain skills and competencies and participate in in-services, staff programs, continuing education, and cross-training as required.
• Participate in quality-improvement activities to support appropriate clinical outcomes.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays or coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined contribution 403(b) Retirement Savings Plan, with employee and university contributions starting at 7%.
• Wellness resources include wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, an employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child, plus family-care resources.
• Tuition coverage for employees and their families, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years of employment, subject to policies and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED