Medical Assistant II URGENT CARE

Billings Clinic•Billings, MT

2d•Onsite

About The Position

Billings Clinic is seeking a Medical Assistant II for their Urgent Care department. This role supports patient care and provides administrative assistance, working collaboratively with physicians, Advanced Practice Providers (APPs), Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and other healthcare staff. The Medical Assistant II performs more complex patient care tasks than a Level I, including administering medications, assisting with minor procedures, and taking a more active role in patient preparation and education. This position is vital for enhancing the patient care experience and ensuring the efficient functioning of the clinical environment. Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities, offering four seasons of sunshine and amazing outdoor recreation.

Requirements

High school diploma or its equivalent
Graduation from a formal Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or an equivalent program.
Other Medical Terminology, Medication History, and New Clinic Staff Class within 6 months and/or prior to testing.
Certified or Registered Medical Assistant (CMA/RMA) at hire Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.
Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Nice To Haves

Additional experience in medical office or clinical settings is preferred.

Responsibilities

Ensure compliance with all mandatory organizational and departmental standards, including those related to employee, patient safety, and job performance.
Maintain competency in organizational, departmental, and external agency standards related to the environment, patient care, and safety.
Prepare patient exam rooms, equipment, and supplies based on specific patient needs and examination requirements.
Assist with patient scheduling for appointments, diagnostic tests, treatments, procedures, and surgeries. May also help with registration and co-pay collection.
Obtain and record patient history and vital signs, assist with minor procedures, and document in the medical record.
Collect laboratory specimens, ensuring proper labeling and handling according to department guidelines.
Clean and disinfect equipment per Billings Clinic infection control protocols.
Administer vaccines as per department guidelines and individual leveling requirements.
Assist physicians and APPs with minor procedures and physical exams, such as stitch removal, application of dressings, ear lavage, and splinting.
Administer medications, as specified in department guidelines, once appropriate training has been completed.
Provide instruction to patients as directed by the physician, APP, or in accordance with department policies and procedures.
Answer and screen incoming telephone calls, directing them to the appropriate nurse, physician, or APP as needed.
Order and maintain clinical and office supplies and equipment according to department requirements.
Maintain and update patient files, ensuring confidentiality and compliance with HIPAA regulations.
Compile statistical data and reports as directed by supervisors or department leadership.
Attend required meetings and participate in committees as needed to support department operations.
Work collaboratively with physicians, APPs, RNs, LPNs, and other healthcare personnel to provide comprehensive patient care.
Support patient service needs and communicate effectively to ensure the patient’s comfort and understanding.
Assist with service recovery as necessary, helping resolve patient issues or concerns in a timely and professional manner.
Participate in process improvement and risk management activities as directed by the department leadership.
Ensure adherence to patient safety goals and standards, contributing to the overall quality of patient care and clinical practice.
Follow department-specific procedures and protocols for pharmaceutical handling, ensuring safe medication administration and patient care practices.
Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations.
Meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.