Medical Assistant II, Urgent Care

Sutter Health•San Francisco, CA

About The Position

Provides clinical and clerical support to providers and patient care teams by performing back-office and patient-related tasks that support high-quality patient care. Helps maintain smooth patient and workflow within the department and assists the patient care team in implementing the medical plan of care. Uses education, technical competence, and patient interaction skills to gain the confidence and cooperation of patients, their families or support groups, and other healthcare providers. Performs all duties under the direction of a clinician.

Requirements

High school diploma or GED.
Completion of a course of study consistent with Medical Board of California requirements for medical assistants, with diploma presented within 90 days; alternatively, completion of Sutter Health on-the-job medical assisting training equivalent to one year.
Basic Life Support (BLS) Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Validated competence in basic medical assisting skills, including taking vital signs, preparing patients for exams, and administering injections.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments and working within standardized procedures and scientific methods to meet objectives and deadlines.
General knowledge of Microsoft Office Suite applications, including Word, Excel, and Outlook, and electronic health records.
Ability to work independently and as part of a team, including managing multiple tasks amid interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Responsibilities

Provide clinical and clerical support to providers and patient care teams.
Perform back-office and patient-related tasks supporting patient care.
Help ensure smooth patient and workflow within the department.
Assist the patient care team in implementing the medical plan of care.
Perform duties under the direction of a clinician.
Use patient interaction skills to gain the confidence and cooperation of patients, families or support groups, and healthcare providers.