Medical Assistant II - Neurology

Mass General Brigham•Boston, MA

4d•$23 - $25•Onsite

About The Position

The Medical Assistant II supports healthcare teams by providing clinical and non-clinical patient services under the direction of healthcare providers. The role involves direct patient interaction and collaboration with physicians, nurse practitioners, and nursing staff to support efficient care, patient comfort, and timely attention to concerns. The Medical Assistant also assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning through onboarding training. The position includes preparing patients and examination rooms, obtaining and documenting patient information and vital signs, supporting patient education, collecting and preparing specimens, and completing administrative and patient-flow tasks. The Medical Assistant participates in prescription management, processes authorized orders, supports quality initiatives, and follows privacy, confidentiality, and clinical practice requirements. This is an onsite, 40-hour-per-week day-shift role at 1153 Centre Street.

Requirements

High school diploma or equivalent required; experience cannot substitute for the degree requirement.
One year minimum of direct Medical Assistant experience or medical-field work required; the qualifications section states 1–2 years required.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex, busy environments.
Accuracy and attention to detail.
Compliance with local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to manage one's own time and the time of others.
For immunization duties, certification or three years of vaccine-administration experience and provider supervision are required.

Nice To Haves

Associate's degree in medical assisting.
Basic Life Support (BLS) certification.
Certified Medical Assistant certification.

Responsibilities

Assist junior Medical Assistants with day-to-day questions and responsibilities and participate in onboarding training.
Escort patients to examination rooms; prepare equipment; interview patients; measure vital signs, weight, and height; and record information in medical records.
Explain treatment procedures, medications, diets, and physician instructions to patients, and order and organize educational materials.
Perform office duties, including answering phones, taking dictation, completing insurance forms, and liaising with other departments while advocating for patients.
Collect, log, and prepare blood, tissue, and other laboratory specimens; perform phlebotomy when competence is demonstrated.
Maintain immunization inventory and check expiration dates.
Provide immunizations when applicable, with required certification or three years of vaccine-administration experience and provider supervision.
Contribute to departmental quality initiatives, including use of two patient identifiers and hand hygiene.
Participate in prescription management, including pending prescriptions and renewals requiring LIP approval, prior authorizations, and medication reconciliation.
Send appropriate radiology, laboratory, and other care orders requiring LIP authorization in accordance with approved clinical practice guidelines and workflows.
Support unit operations, including patient flow, room stocking, scheduling, and other assigned duties.
Schedule and register patients for appointments and procedures, confirm appointments and procedures, and prepare patients for visits by providing information and completing necessary tasks.
Receive arriving patients, verify and obtain required information, and ensure forms are completed.
Complete and submit billing and fiscal information after visits, including collecting and reconciling copayments daily.
Assist with special projects and staff training and orientation as directed.
Follow HIPAA guidelines for patient privacy and confidentiality.
Answer and transfer telephone calls.
Use organizational resources appropriately, including time, supplies, equipment, and other assets.
Perform other duties as assigned.