Medical Assistant II - Neurology

Mass General Brigham•Jamaica Plain, MA

2d•Onsite

About The Position

The Medical Assistant II supports healthcare teams by assisting with clinical and non-clinical patient services under the direction of healthcare providers. The role involves direct patient interaction and collaboration with physicians, nurse practitioners, and nursing staff to promote patient comfort and efficient care. It also includes helping junior Medical Assistants with questions, onboarding, and training.

Requirements

High school diploma or equivalent.
At least 1 year of direct Medical Assistant experience or work in a medical field.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex, busy environments.
Accuracy and attention to detail.
Ability to comply with local, state, and federal privacy and confidentiality requirements.
Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches.
Ability to manage one's own time and the time of others.

Nice To Haves

Associate's degree in assisting.
Basic Life Support (BLS) certification.
Certified Medical Assistant certification.

Responsibilities

Show patients to examination rooms, prepare equipment, interview patients, take vital signs, weight, and height, and document information in medical records.
Explain treatment procedures, medications, diets, and physician instructions to patients, and organize educational materials.
Perform office duties including answering phones, taking dictation, completing insurance forms, and coordinating with other departments while advocating for patients.
Collect, log, and prepare laboratory specimens; perform phlebotomy when competence is demonstrated.
Maintain immunization inventory and check expiration dates.
Provide immunizations when applicable, with required certification or experience and provider supervision.
Support departmental quality initiatives, including use of two patient identifiers and hand hygiene.
Assist junior Medical Assistants with day-to-day questions, onboarding, and training.
Participate in prescription management, including preparing prescriptions and renewals for LIP approval, prior authorizations, and medication reconciliation.
Follow approved clinical practice guidelines and workflows for orders requiring LIP authorization, including radiology and laboratory orders.
Support unit operations through patient flow, room stocking, scheduling, and other assigned duties.
Schedule and register patients for appointments and procedures, confirm appointments, and prepare patients for visits.
Receive patients, verify and obtain information, and ensure forms are completed.
Complete and submit billing information after visits, including collecting and reconciling copayments.
Assist with special projects and staff training or orientation as directed.
Follow HIPAA guidelines for patient privacy and confidentiality.
Answer and transfer telephone calls.
Use organizational resources appropriately, including time, supplies, equipment, and other assets.