Medical Assistant II, Behavioral Health

Sutter Health•Santa Rosa, NM

1d•$32 - $45

About The Position

The Medical Assistant II provides clinical, clerical, and care coordination support to the Psychiatric Nurse Practitioner and interdisciplinary Behavioral Health team. The role supports outpatient behavioral health services by assisting with patient visits, facilitating communication among care team members, and coordinating services to promote timely, patient-centered care. The position supports continuity of care through patient intake, screening, follow-up, referrals, appointment coordination, and monitoring routine patient needs. It helps connect patients and families with primary care providers, behavioral health clinicians, and community resources to support care plans and treatment adherence. The Medical Assistant II supports patient flow and department operations by preparing patients for visits, obtaining and documenting clinical information, managing provider schedules, processing referrals, coordinating diagnostic and laboratory services, and assisting with delegated medication-related workflows. The role reinforces treatment recommendations and helps patients navigate behavioral health services and care transitions. The position applies behavioral health principles, trauma-informed care, and patient-centered communication techniques. All duties are performed under the direction of licensed clinicians and within Medical Assistant scope of practice, organizational policies, regulatory requirements, and applicable state and federal guidelines.

Requirements

High school diploma or GED.
Completion of a course of study consistent with Medical Board of California requirements for Medical Assistants; diploma must be provided within 90 days of hire.
Basic Life Support Healthcare Provider (BLS) certification.
General knowledge of medical procedures and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Validated competence in basic Medical Assisting skills, including taking vital signs, preparing patients for exams, and administering injections.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including the ability to prioritize assignments, follow standardized procedures and scientific methods, and meet deadlines.
General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records.
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers.

Responsibilities

Provide clinical, clerical, and care coordination support to the Psychiatric Nurse Practitioner and interdisciplinary Behavioral Health team.
Support outpatient behavioral health visits and facilitate communication among care team members.
Assist with patient intake, screening, follow-up activities, referrals, appointment coordination, and monitoring routine patient needs.
Facilitate communication among patients, families, primary care providers, behavioral health clinicians, and community resources.
Prepare patients for visits and obtain and document relevant clinical information.
Manage provider schedules and process referrals.
Coordinate diagnostic and laboratory services.
Support medication-related workflows as delegated and appropriate.
Reinforce treatment recommendations and assist patients in navigating behavioral health services and care transitions.
Use behavioral health principles, trauma-informed care, and patient-centered communication to establish rapport and foster collaboration.
Perform duties under licensed-clinician direction and in accordance with Medical Assistant scope of practice, organizational policies, and applicable requirements.