Medical Assistant II - Urgent Care - Avon and Brownsburg

Indiana University Health System•Avon, OH

2d•Onsite

About The Position

The Medical Assistant II provides direct patient care and clinical support under the supervision of the designated supervisor and assigned physician, following organizational standards. The role supports completion of ordered procedures and treatments, patient flow, general laboratory work, patient instruction, and accurate, timely follow-through on medical orders and referrals. It also includes registration and scheduling, maintaining EHR files, and performing general front-office functions as needed. The Medical Assistant II may precept current Medical Assistant team members or Medical Assistant externs at leadership’s request. This full-time role floats between Avon Urgent Care and Brownsburg Urgent Care in Indiana. It is scheduled for 36 hours per week across three 12-hour shifts, from 7:45 AM to 8:15 PM. Staff participate in every-third-weekend and holiday rotations, with self-scheduling available in 30-minute increments. The team-oriented urgent care setting is typically staffed with three Medical Assistants when two providers are scheduled and two Medical Assistants when one provider is scheduled. Patient volume varies seasonally and can exceed 60 patients per day during flu season; similar volumes may occur when multiple providers are scheduled. The role offers training in drug-screening procedures and the opportunity to learn Systoc software for workers’ compensation visits and DOT/truck-driver physicals, expanding urgent care and occupational health skills.

Requirements

Medical Assistant II certification is required; accepted current certifications include CMA, RMA, CCMA, NCMA, and/or CMAC from the listed certifying organizations.
At least one year of Medical Assistant experience in a healthcare setting is specified in the position details; the qualifications section also states 0–2 years of relevant experience.
Proficiency in EKGs, drawing up and administering injections, patient rooming, obtaining vital signs, and point-of-care testing.
High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school. A high school diploma must be completed within 13 months of the start date.
For new hires and promotions after October 12, 2026, graduation from a Medical Assistant program is required.
Current AHA Basic Life Support certification for healthcare workers is required; other advanced life-support certifications may be required depending on unit or department specialty and patient-care policies.
Knowledge of OSHA, CLIA, and ADA.
Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies under current Clinical Policy, Point of Care, and Skills Competency checklists.
Basic math skills and accurate data collection and entry skills.
Ability to meet the technical and physical standards.

Nice To Haves

Knowledge of ICD-10 and CPT coding.

Responsibilities

Perform duties associated with direct patient care and clinical direction under the supervision of the designated supervisor and assigned physician.
Ensure ordered procedures and treatments are complete and support smooth patient flow.
Perform general laboratory work and instruct patients about procedures, treatments, and needs.
Ensure medical orders and referrals are carried out accurately and in a timely manner.
Perform registration and scheduling activities according to organizational and departmental procedures.
Maintain EHR files and perform general front-office functions as needed.
May precept current Medical Assistant team members or Medical Assistant externs as requested by leadership.