About The Position

This position provides assistive care to patients and helps facilitate efficient patient care while supporting licensed staff in delivering basic healthcare. It also performs clerical functions as a multi-skilled auxiliary worker. The role provides direct patient care and may access and administer medications within its scope of practice and in accordance with state law. The position is with University of Utah Health, a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. The University is a Level 1 Trauma Center with five hospitals and eleven clinics. The role may require rotating schedules, including variable hours, weekends, nights, and holidays, based on operational and patient care needs in a 24/7 health system. Regular, reliable, and punctual attendance during assigned shifts is an essential function.

Requirements

  • At least one year of medical assistant experience, as stated in the job title.
  • Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system; it must be obtained within 30 days of hire.
  • One of the following current credentials: Advanced EMT certification with the State of Utah; Certified Medical Assistant (CMA) certification through AAMA; certification to practice as a Paramedic in the State of Utah; ABR-OE credential through AAMA; Registered Medical Assistant (RMA) certification through AMT; National Certified Medical Assistant (NCMA) certification through NCCT; Clinical Medical Assistant Certification through NHA; or NRCMA - Medical Assistant certification through the National Association for Health Professionals.
  • Any additional license requirements determined by the hiring department.
  • Availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient-care environment.
  • Ability to perform the essential functions of the job.
  • Demonstrated phlebotomy skills.
  • Demonstrated human relations and effective communication skills.
  • Ability to demonstrate proficiency in the clinic's specialty skills within six weeks of hire; specialty skills may not be performed until basic competency testing is completed.
  • Ability to withstand extended periods on one's feet and to move and lift patients and reach for and handle equipment.
  • Ability to meet the physical demands of the role, with or without accommodation, including working in conditions that may exert up to 50 pounds and lifting, carrying, pushing, pulling, or otherwise moving patients or objects.
  • Ability to work in a healthcare setting with potential exposure to infectious diseases, contaminated bodily fluids, blood, used needles, and other contaminants; the role may also involve working around prisoners or behavioral-health patients.
  • Physical capabilities including carrying, climbing, color determination, crawling, lifting, listening, manual dexterity, near vision, pulling and/or pushing, reaching, sitting, speaking, standing, stooping and crouching, and walking.

Responsibilities

  • Prepare patients for examinations and diagnostic procedures, including recording vital signs and responses to standardized medical-history questions.
  • Report observed patient concerns and changes in condition to licensed staff.
  • Perform department-identified CLIA-waived laboratory tests and report results to appropriate personnel.
  • Perform additional clinical skills, such as suture removal, straight catheterization, and injections.
  • Chaperone healthcare providers during examinations as requested and assist with procedures.
  • Monitor and clean patient examination rooms, unit areas, and equipment; report outdated supplies, stock levels, and needed repairs, and restock supplies.
  • Answer telephones, forward messages, and schedule appointments, procedures, and diagnostic tests under the direction of licensed staff.
  • Perform routine clerical functions, including filing patient medical information, locating and compiling charts, obtaining records from other providers, and entering billing charges.
  • Attend and complete mandatory education on infection prevention and control, safety, CPR, equipment use, and procedures.
  • Perform patient phlebotomies after specialized training, in accordance with clinic procedures and physician orders.
  • Apply leads and monitors for diagnostic procedures such as EKG and ultrasound scans under direct supervision of licensed personnel.
  • Assist with inpatient and family education by providing educational materials and general health information.
  • Assist with transportation of patients to ancillary departments or inpatient units as directed by licensed staff.
  • Instruct in Basic Life Support requirements, as applicable.
  • Perform IV access, as applicable.
  • Perform other duties based on department assignment.
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