Medical Assistant II - Remote

Silver Cross Hospital•Home, WV

10d•$19 - $24•Remote

About The Position

Assists in the delivery of primary healthcare and patient care management in an ambulatory environment, along with clerical duties as needed. The position requires knowledge of growth and development across the lifespan and the ability to provide age-appropriate care. The Medical Assistant II establishes and maintains effective working relationships with patients, employees, and the public. The role provides call center support for all providers within SCMG, including answering calls, routing messages accurately, and updating and validating patient demographics and insurance. It also supports multiple providers, monitors patient messages and triages calls, communicates lab results and medication refills as directed, and obtains medication prior authorizations. The employee must live within one hour of Silver Cross Hospital's main campus to be able to report onsite for downtime procedures or meetings.

Requirements

Knowledge of medical practice to assist in patient care.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments used to administer patient care.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Must live within one hour of Silver Cross Hospital's main campus to be able to report onsite for downtime procedures or meetings.
High school diploma or GED required.
CPR certification required.

Nice To Haves

Graduation from or completion of a Certified Medical Assistant program is preferred but not required.
Patient Care Technician or Certified Nursing Assistant experience can be considered.

Responsibilities

Answer incoming calls for all providers within SCMG.
Route messages correctly and pay attention to details within messages.
Update and validate patient demographics and insurance information.
Support multiple providers simultaneously and provide services needed to keep the schedule on track.
Monitor patient messages and triage patient calls.
Notify patients of lab results and medication refills as directed.
Obtain prior authorizations for medications.
Assist with primary healthcare delivery, patient care management, and clerical duties as needed.
Provide care appropriate to patients' ages and stages of development.