Medical Assistant II, Cardiology, Outpatient Offices

University of Maryland Medical System•Easton, MD

About The Position

Under direct supervision of the on-site provider, the Medical Assistant II assists in delivering patient care by performing delegated medical tasks, supporting providers and nursing staff, and potentially performing clerical duties. The role uses the electronic medical record (EMR) for documentation and requires access to medication storage areas to transport medications to and from storage and delivery areas. The Medical Assistant II participates fully in daily operations and patient flow, serves as a resource for Medical Assistant I, and demonstrates leadership through collaboration, teamwork, communication, accountability, customer service, and advanced clinical skills. The position provides patient-facing, clinical, and administrative support in an outpatient practice. Responsibilities include gathering and documenting patient information, preparing patients for examinations, performing routine tests and vital signs, assisting with procedures, supporting medication and vaccination activities under provider supervision, maintaining clinical spaces and equipment, and contributing to practice operations and improvement efforts. Travel to other SMG locations may be required based on coverage needs.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assistant program.
Current BLS certification.
If an exception to the accredited program requirement is considered, qualifying supervised medical assisting experience may include one year within the last three years or two years within the last five years; exceptions must be vetted by the Human Resources Director and Department Director.

Nice To Haves

Medical Assistant certification.
Previous experience using a business office suite, such as Microsoft Office.
Knowledge of medical terminology.

Responsibilities

Greet patients courteously, respectfully, and professionally; respond to questions and concerns, attempt resolution, and pursue service recovery when appropriate.
Gather and document patient history, chief complaints, questionnaires, and health screenings in the EMR in accordance with documentation requirements.
Follow practice workflows to support efficient and timely patient service.
Prepare patients for examinations; obtain and document vital signs and risk screenings, and report out-of-range results to the provider.
Assist providers with procedures and perform routine clinical tests, including blood and urine specimen collection, vision and hearing screening, incentive spirometry, EKG, point-of-care testing, and vital signs.
Provide pre-printed patient education materials as directed by the provider.
Perform high-level disinfection of equipment, instruments, and the clinical environment according to applicable procedures.
Stock and restock supplies and examination rooms; ensure clinical equipment has a current clinical engineering sticker and is ready for use.
Provide care appropriate to the patient populations served, including consideration of age-specific needs and social drivers of health.
Participate in medical assistant skill development, competency evaluation, practice-based process improvement, and clinic huddles and staff meetings.
Meet practice-site competencies, work independently, serve as a resource for others, and potentially precept new medical assistants and students.
Administer selected medications and injections under the provider’s direct supervision based on established competencies and applicable policies; assist with vaccination programs and track data in an approved database.
Provide front desk support with oversight, including patient check-in and check-out, scanning and filing, patient calls, and fee disclosures.
Inform patients and families about potential delays; identify barriers to a positive experience and address or escalate them through the chain of command.
Review business communications promptly, including In Basket messages, email, and telecommunications.
Support compliance with regulatory, practice, and hospital requirements; maintain a safe care environment and report safety concerns.
Participate in personnel skill and competency development and training when requested by the practice manager.
Pursue self-learning and independently attend educational offerings and in-services.
Perform other duties as assigned and travel to other locations when coverage needs require.