Medical Assistant II - Gastroenterology

IU Health • Lafayette, IN

7d • Onsite

About The Position

The Medical Assistant II works in Gastroenterology and performs direct patient care and clinical duties under the supervision of the designated supervisor and assigned physician, following organizational standards. The position supports patient flow, ensures ordered procedures and treatments are complete, performs general laboratory work, instructs patients about procedures and treatments, and helps ensure medical orders and referrals are completed accurately and on time. It also includes registration, scheduling, maintaining EHR files, and general front-office work as needed. The Medical Assistant may precept current Medical Assistant team members or externs at leadership’s request.

This is a full-time, fully onsite position at 1.0 FTE, scheduled for 40 hours per week, typically Monday through Friday from approximately 7:45 a.m. to 4:45 p.m. There are no weekend or holiday shifts. Wednesdays and Fridays are generally devoted to patient rooming and clinical support due to higher clinic volume. Duties on Mondays, Tuesdays, and Thursdays may shift between clinical support and scheduling according to departmental needs. The position serves as a flexible departmental resource, so responsibilities may vary from day to day.

The Medical Assistant rooms patients and performs clinical MA duties, assists with surgical and procedural scheduling, cross-trains on scheduling workflows, supports clinic operations, and collaborates with onsite and remote colleagues using Microsoft Teams and other virtual communication tools. The role requires a current medical assisting certification, Basic Life Support certification, and knowledge of relevant clinical, laboratory, regulatory, insurance, and organizational procedures.

Requirements

• Current certification in medical assisting from AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), and/or AMCA (CMAC), or equivalent certification.
• Minimum qualifications specify at least 2 years of Medical Assistant experience; the posting also lists 0–2 years of relevant experience.
• Strong computer skills and comfort working within multiple systems.
• Excellent verbal and written communication skills.
• Ability to communicate effectively through virtual platforms such as Microsoft Teams.
• High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; a diploma must be completed within 13 months from the start date.
• AHA Basic Life Support certification for healthcare workers; other advanced life support certifications may be required according to unit or department specialty and patient-care policies.
• Knowledge of OSHA, CLIA, and ADA.
• Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies under current Clinical Policy, Point of Care, and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Ability to meet technical and physical standards.
• New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.

Nice To Haves

• Knowledge of ICD-10 and CPT coding.
• Adaptability and flexibility.
• Comfort working in a fast-changing environment and transitioning between clinical and administrative responsibilities.
• Organizational skills and attention to detail.
• Confidence and ability to work independently.
• Ability to work with diverse personalities and navigate workplace conflict professionally.
• Dependability and willingness to support the team where needed.

Responsibilities

• Room patients and perform clinical Medical Assistant duties.
• Assist with surgical and procedural scheduling.
• Cross-train on scheduling workflows and processes.
• Support clinic operations as needed and adapt duties to departmental needs.
• Communicate and collaborate with onsite and remote team members using Microsoft Teams and other virtual communication tools.
• Provide direct patient care and clinical support under the supervision of the designated supervisor and assigned physician, in accordance with organizational standards.
• Ensure ordered procedures and treatments are complete and support smooth patient flow.
• Perform general laboratory work and instruct patients concerning procedures, treatments, and needs.
• Ensure medical orders and referrals are carried out accurately and in a timely manner.
• Perform registration and scheduling activities according to organizational and departmental procedures.
• Maintain EHR files and perform general front-office functions as needed.
• May precept current Medical Assistant team members or Medical Assistant externs at leadership’s request.

Benefits

• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi-weekly incentives
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED