Medical Assistant II - Gastroenterology

Indiana University Health System•Lafayette, LA

6d•Onsite

About The Position

The Medical Assistant II supports the Gastroenterology department in a full-time, onsite role. The position performs direct patient care and clinical support under the supervision of the designated supervisor and assigned physician, following organizational standards. Duties include rooming patients, performing clinical Medical Assistant tasks, supporting surgical and procedural scheduling, cross-training in scheduling workflows, and assisting clinic operations as needed. Responsibilities may vary by day according to clinic needs, including shifts between clinical and administrative work. The role helps ensure ordered procedures and treatments are complete, patient flow is smooth, laboratory work is performed, patients are instructed about procedures and treatments, and medical orders and referrals are carried out accurately and promptly. It also includes registration and scheduling, maintaining EHR files, and general front-office duties. The Medical Assistant may precept current Medical Assistant team members or externs when requested by leadership. The expected schedule is Monday through Friday, approximately 7:45 AM to 4:45 PM, totaling 40 hours per week. Wednesdays and Fridays are typically focused on patient rooming and clinical support due to higher clinic volume; duties on Mondays, Tuesdays, and Thursdays may vary between clinical support and scheduling. Weekends and holidays are not required. The role collaborates with onsite and remote team members using Microsoft Teams and other virtual communication tools.

Requirements

Current certification in medical assisting from an accepted certifying organization: AAMA (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC), or equivalent certification as applicable.
AHA Basic Life Support certification for healthcare workers; other advanced life-support certifications may be required according to unit or department specialty and patient-care policies.
High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school. A high school diploma must be completed within 13 months from the start date.
For new hires and promotions after October 12, 2026, graduation from a Medical Assistant program is required.
Knowledge of OSHA, CLIA, and ADA.
Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies according to current Clinical Policy, Point of Care, and Skills Competency checklists.
Basic math skills and accurate data collection and entry skills.
Ability to meet the technical and physical standards.
Strong computer skills and comfort working in multiple systems.
Excellent verbal and written communication skills.
Ability to communicate effectively through virtual platforms such as Microsoft Teams.

Nice To Haves

Knowledge of ICD-10 and CPT coding.
Adaptable and flexible, and comfortable working in a fast-changing environment.
Able to transition between clinical and administrative responsibilities.
Organized and detail-oriented.
Confident and self-directed.
Comfortable working with diverse personalities and navigating workplace conflict professionally.
Dependable and willing to support the team where needed most.

Responsibilities

Room patients and perform clinical Medical Assistant duties.
Assist with surgical and procedural scheduling.
Cross-train on scheduling workflows and processes.
Support clinic operations as needed, with responsibilities changing according to clinic needs.
Collaborate and communicate with onsite and remote team members using Microsoft Teams and other virtual communication tools.
Perform duties associated with direct patient care and clinical direction under the supervision of the designated supervisor and assigned physician.
Ensure ordered procedures and treatments are complete and patient flow is smooth.
Perform general laboratory work and instruct patients about procedures, treatments, and care needs.
Ensure medical orders and referrals are carried out accurately and in a timely manner.
Perform registration and scheduling activities according to organizational and departmental procedures.
Maintain EHR files and perform general front-office functions as needed.
May precept current Medical Assistant team members or Medical Assistant externs as requested by leadership.