Medical Assistant II- Wellesley-Internal Medicine

Beth Israel Lahey Health•Wellesley, MA

10d

About The Position

The Medical Assistant II delivers high-quality service to patients while contributing to the smooth functioning of practice operations. The role serves as a resource and role model for other Medical Assistants, student externs, and Practice Assistants by providing support, training, and shared knowledge. The Medical Assistant II also makes recommendations for more effective use of resources, identifies and resolves OSHA compliance issues, audits and maintains point-of-care testing, tracks test results, and participates in practice improvement initiatives and small projects under the direction of the Manager or designee. The position welcomes and escorts patients, serves as a communication resource, gathers accurate information in person and by phone, responds courteously to requests, and directs information to providers appropriately. Clinical duties include obtaining vital signs, performing EKGs, injections and/or phlebotomy, assisting providers, conducting screening and laboratory tests, and collecting specimens. The role maintains quality-control standards, helps procure medical records, checks patient identification on records and documents, adds medications to the electronic medical record, assembles records according to organizational policy, and handles patient-information requests according to established guidelines. The schedule is Monday through Thursday, 7:30 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to noon. The position reports to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers. The job is physical in nature, involving standing and/or moving for most of the shift and exerting up to 50 pounds occasionally or up to 20 pounds frequently. The organization requires staff to be vaccinated against influenza as a condition of employment.

Requirements

High school diploma or GED.
Medical Assistant Certificate 1.
1–3 years of related work experience.
Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
Ability to communicate clearly and effectively in written English.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Working knowledge of standard concepts, practices, procedures, and policies, and the ability to apply them in varied situations.
Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Competence to provide patient care to neonatal patients (birth to 6 months), youth (6 months to 16 years), young adults (16 to 30 years), middle-aged patients (30 to 60 years), and elderly patients (60 years and older).
Ability to stand and/or move for most of the shift and exert up to 50 pounds occasionally and/or up to 20 pounds frequently.

Nice To Haves

1–3 years of experience as a Medical Assistant in a primary care setting.

Responsibilities

Provide support, training, and shared knowledge to Medical Assistants, MA student externs, and Practice Assistants.
Recommend ways to use resources differently and more effectively.
Identify and resolve OSHA compliance issues; audit and maintain point-of-care testing and track test results.
Participate in practice improvement initiatives and small projects under the direction of the Manager or designee.
Greet patients, escort them to exam rooms, and serve as a communication resource.
Gather complete and accurate patient information in person and by phone, prioritize it, and communicate it appropriately to providers.
Respond promptly and courteously to phone calls and requests; seek assistance from supervisors and others when appropriate.
Ensure x-rays, lab slips, medical records, and other pertinent information are available.
Obtain vital signs, weight, blood pressure, pulse, and temperature; perform EKGs, injections and/or phlebotomy; and assist providers.
Perform departmental screening and laboratory tests and collect specimens.
Implement quality-control standards.
Assist with procuring medical records and ensure records and relevant documents have appropriate patient identification.
Add new medications to patient records in the EMR system.
Assemble records according to BIDHC/APG policy and handle patient-information requests according to established guidelines.