Medical Assistant II- Wellesley-Internal Medicine

Beth Israel Lahey Health•Wellesley, MA

11d•$22 - $30

About The Position

The Medical Assistant II supports patient care and the smooth operation of the practice while delivering high-quality service. The role serves as a resource and role model for other Medical Assistants, student externs, and Practice Assistants, sharing knowledge and providing support and training. The Medical Assistant II also contributes to practice improvement and may work on small projects under a manager’s or designee’s direction. The position greets and communicates with patients, gathers and prioritizes information, responds to calls and requests, and routes information to providers appropriately. Clinical duties include rooming patients, obtaining vital signs, performing EKGs, injections and/or phlebotomy, assisting providers, conducting screenings and lab tests, collecting specimens, and applying quality-control standards. Administrative and compliance work includes maintaining point-of-care testing and tracking test results, identifying and resolving OSHA compliance issues, procuring and organizing medical records, updating medication information in the EMR, and handling patient-information requests according to established guidelines. The schedule is Monday through Thursday, 7:30 a.m.–5:00 p.m., and Friday, 8:00 a.m.–12:00 p.m. The position reports to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other health care providers. This is medium physical work, involving standing or moving for most of the shift and exerting up to 50 pounds occasionally or up to 20 pounds frequently. The stated base hourly pay range is $22.05–$29.68. Staff are required to be vaccinated against influenza as a condition of employment.

Requirements

High school diploma or GED.
Medical Assistant Certificate.
1–3 years of related work experience.
Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
Ability to communicate clearly and effectively in written English.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Working knowledge of standard concepts, practices, procedures, and policies, with the ability to apply them in varied situations.
Ability to work collaboratively in small teams, contribute ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Competence to provide patient care to neonatal, youth, young adult, middle-aged, and elderly age groups.
Ability to perform medium physical work: exert up to 50 pounds occasionally and/or up to 20 pounds frequently, and stand or move for most of the shift.

Nice To Haves

1–3 years of experience as a Medical Assistant in a primary care setting.

Responsibilities

Serve as a role model and provide support, training, and knowledge-sharing to Medical Assistants, MA student externs, and Practice Assistants.
Recommend ways to use practice resources more effectively.
Identify and resolve OSHA compliance issues; audit and maintain point-of-care testing and track test results.
Participate in practice improvement initiatives and, as directed, small projects.
Greet patients, serve as a communication resource, gather accurate information in person and by phone, prioritize and communicate information to providers, and respond courteously to calls and requests.
Escort patients to exam rooms and ensure the availability of x-rays, lab slips, medical records, and other pertinent information.
Obtain vital signs, weight, blood pressure, pulse, and temperature; perform EKGs, injections and/or phlebotomy; and assist providers.
Perform departmental screening and lab tests, collect specimens, and implement quality-control standards.
Assist in procuring medical records and ensure records and filed documents have appropriate patient identification.
Add new medications to patient records in the EMR, assemble records according to policy, and handle requests for patient information according to established guidelines.