Medical Assistant II- Revere

Mass General Brigham•Revere, MA

1d•Onsite

About The Position

The Medical Assistant is an integral member of a primary care team, partnering with patients and colleagues to provide comprehensive, effective care and service. The role supports patient access, collaboration with the care team, health maintenance, chronic care needs, and patient self-management. The Medical Assistant takes a global view of the day, supports patients, providers, and other team members, and helps complete daily work efficiently. The role also contributes suggestions for improving workflows and may support other care teams as needed. The position reports to the clinical program manager and/or practice manager. It is an onsite, regular, 40-hour-per-week role at 300 Ocean Avenue, with a Monday-through-Friday day schedule of 8:20 a.m. to 4:50 p.m.

Requirements

High school diploma, GED, or equivalent.
Graduation from an MGH-approved Medical Assistant program.
Current Basic CPR certification.
Excellent interpersonal communication skills in person, by telephone, and in writing.
Strong service orientation; compassionate, kind, energetic, and upbeat demeanor.
Ability to work independently and as part of a multidisciplinary team.
Intellectual independence, initiative, and willingness to learn and develop skills and improved work methods.
Strong organizational and time-management skills, including effective prioritization and asking for direction when appropriate.
Flexibility and demonstrated ability to handle multiple tasks.
Experience with common PC software, including Microsoft Word, PowerPoint, Excel, Access, Outlook, and reference management software.
Comfort working in a practice environment that promotes ongoing change and process improvement.

Nice To Haves

6–12 months of Medical Assistant experience.

Responsibilities

Prepare for patients’ health maintenance and chronic care needs; obtain histories and vital signs; arrange referrals and diagnostic testing; perform phlebotomy with proper specimen identification and handling; perform EKGs and other relevant procedures.
Use critical thinking when documenting allergies, medication updates, immunizations, past medical history, diagnoses, and other information in the medical record.
Understand patients’ current and future chronic care and health maintenance needs, and use appropriate protocols and decision-making to help patients meet those needs.
Manage the flow of the provider’s patient care session, including decisions about adding patients to the schedule, communicating workflow needs to front staff, and keeping the provider informed of issues affecting care efficiency.
Anticipate and support administrative needs, including prior authorizations, medication approval processes as appropriate, clinical messaging, patient follow-up letters, and updating the medical record under provider guidance.
Help maintain an orderly practice environment.
Depending on practice role organization, share responsibility for quality, safety, and laboratory check systems, including Quality Assurance for Point of Care testing.
Depending on practice role organization, share responsibility for monitoring and stocking clinical and administrative supplies.
Continually critique the role and offer suggestions to improve processes and efficiency.
Support other medical assistant teams as needed and collaborate with colleagues.