Medical Assistant II- Revere

Mass General Brigham•Revere, MA

3d•$23 - $25•Onsite

About The Position

The Medical Assistant is an integral member of a primary care team, partnering with patients and clinicians to provide comprehensive, effective care and service. The role supports a panel of primary care patients by helping patients work toward their health goals, supporting access to care and self-management, and contributing to efficient clinical operations. Reporting to the clinical program manager and/or practice manager, the Medical Assistant supports the patient, provider, and other care-team members throughout the day. Medical Assistants may be asked to support other teams as needed and are expected to contribute suggestions for improving work processes and efficiency. Responsibilities include participating in patient care, preparing for health maintenance and chronic care needs, collecting histories and vital signs, arranging referrals and diagnostic testing, performing phlebotomy and EKGs, and completing other relevant procedures. The Medical Assistant documents patient information in the medical record, helps patients meet care needs using appropriate protocols, and supports the flow of provider sessions. The role also provides administrative and operational support, helps maintain an orderly practice environment, and may share responsibility for laboratory quality and safety systems and practice supplies. This is an onsite, 40-hour-per-week position, Monday through Friday, from 8:20 a.m. to 4:50 p.m., at 300 Ocean Avenue in Revere. The listed pay range is $22.75–$24.94 per hour. The employer describes its benefits as comprehensive and also mentions career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs.

Requirements

High school diploma, GED, or equivalent.
Graduation from an MGH-approved Medical Assistant program.
Current Basic CPR certification.
Excellent interpersonal communication skills in person, by telephone, and in writing.
Strong service orientation; compassionate, kind, energetic, and upbeat manner.
Ability to work independently and as part of a multidisciplinary team.
Intellectual independence, initiative, and interest in learning and developing new skills and better methods of completing work.
Exceptional organizational and time-management skills, including the ability to prioritize effectively and ask for direction when appropriate.
Flexibility and demonstrated ability to handle multiple tasks.
Experience with common PC software, including Microsoft Word, PowerPoint, Excel, Access, and Outlook, and reference-management software.
Comfort working in a practice environment and culture that promotes ongoing process improvement.

Nice To Haves

Six to twelve months of Medical Assistant experience.
A good sense of humor.

Responsibilities

Participate in patient care, including anticipatory preparation for health maintenance and chronic care needs.
Obtain patient histories and vital signs; arrange referral and diagnostic testing appointments.
Perform phlebotomy, including proper patient identification and specimen handling; perform EKGs and other procedures relevant to individual patients.
Use critical thinking when documenting allergies, medication updates, immunizations, past medical history diagnoses, and other information in the medical record.
Understand patients’ current and future chronic care and health-maintenance needs, and use decision-making skills and appropriate protocols to help patients meet those needs.
Manage the flow of the provider’s patient-care session, including making decisions about adding patients to the schedule, informing front staff about workflow, and keeping the provider informed of issues affecting efficient care.
Anticipate and support administrative needs, including preparing prior authorizations, participating in medication approval processes as appropriate, monitoring clinical messages, supporting patient follow-up letters, and updating medical records under provider guidance.
Help maintain a clean, orderly, and attractive practice environment.
Depending on practice organization, share responsibility for quality, safety, and laboratory check systems, including quality assurance for point-of-care testing.
Depending on practice organization, share responsibility for monitoring and stocking clinical and administrative supplies.
Offer suggestions to improve processes and efficiencies and support other medical-assistant teams as needed.