Medical Assistant II-Primary Care - Avon

Indiana University Health System•Avon, OH

1d•Onsite

About The Position

The Medical Assistant II provides direct patient care and clinical support in a primary care clinic under the supervision of the designated supervisor and assigned physician. The role supports patient care in accordance with organizational standards, helps ensure ordered procedures and treatments are completed, maintains smooth patient flow, performs general laboratory work, instructs patients about procedures and treatments, and ensures medical orders and referrals are handled accurately and promptly. The position also performs registration and scheduling, maintains electronic health record (EHR) files, and completes general front-office functions as needed. The Medical Assistant may precept current Medical Assistant team members or externs when requested by leadership. This is a full-time, 1.0 FTE position in Avon, Indiana, scheduled Monday through Friday from 8:00 AM to 5:00 PM. Flexibility is required based on clinic needs, including staying until 5:00 PM when operations require. No weekends, holidays, or travel are required.

Requirements

High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; a high school diploma must be completed within 13 months of the start date.
Current medical assisting certification from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
AHA Basic Life Support certification for healthcare workers; other advanced life-support certifications may be required according to unit or department specialty and patient-care policies.
Requires 0–2 years of relevant experience.
Knowledge of OSHA, CLIA, and ADA.
Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies under current clinical policy and Point of Care and Skills Competency checklists.
Basic math skills and accurate data collection and entry skills.
Ability to meet technical and physical standards.
Ability to multitask, adapt to changing priorities, and learn quickly.
Reliable team player with a positive attitude and strong work ethic.
Comfort working alongside an experienced and tenured clinical team.
Flexibility based on clinic needs and ability to remain until 5:00 PM when clinic operations require.
Strong attendance and adaptability in a busy primary care environment.

Nice To Haves

At least one year of experience is preferred.
Previous experience in a fast-paced primary care or family medicine setting is preferred.
Knowledge of ICD-10 and CPT coding is preferred.

Responsibilities

Room patients and prepare them for provider visits.
Perform pre-visit planning and support efficient clinic workflow.
Assist with vaccines, injections, blood draws, and nurse visits.
Manage patient messages, documentation, and administrative tasks.
Scan records, process faxes, support prior authorizations, and complete paperwork.
Support direct patient care and clinical direction under the designated supervisor and assigned physician.
Assure completeness of ordered procedures and treatments and help maintain smooth patient flow.
Perform general laboratory work and instruct patients concerning procedures, treatments, and needs.
Ensure medical orders and referrals are carried out accurately and in a timely manner.
Perform registration and scheduling activities according to organizational and departmental procedures.
Maintain EHR files and perform general front-office functions as needed.
May precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.
Contribute to an exceptional patient experience and support team success in a high-volume clinical environment.