Medical Assistant II-Primary Care - Avon

IU Health • Avon, IN

11h • Onsite

About The Position

The Medical Assistant II supports direct patient care and clinical operations in IU Health's Avon primary care clinic under the supervision of the designated supervisor and assigned physician. The role helps ensure ordered procedures and treatments are complete, patient flow is smooth, lab work is performed, patients understand procedures and treatments, and medical orders and referrals are completed accurately and promptly. The position also performs registration and scheduling, maintains EHR files, and assists with general front-office functions. The Medical Assistant may precept current MA team members or MA externs when requested by leadership.

Day-to-day work includes rooming patients and preparing them for provider visits, pre-visit planning, supporting vaccines, injections, blood draws and nurse visits, and managing patient messages, documentation and administrative work. Additional tasks include scanning records, processing faxes, supporting prior authorizations and completing paperwork. The role contributes to a positive patient experience in a busy, high-volume primary care environment.

This is a full-time position in Avon, Indiana, scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. Flexibility is required to meet clinic needs, including remaining until 5:00 p.m. when operations require. No weekend or holiday work and no travel are required.

Requirements

• High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; the diploma must be completed within 13 months of the start date.
• Current medical assisting certification from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support certification for healthcare workers; other advanced life support certifications may be required based on unit or department specialty and patient care policies.
• Requires 0–2 years of relevant experience.
• Knowledge of OSHA, CLIA, and ADA.
• Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies under current clinical policy, Point of Care, and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Ability to meet technical and physical standards.
• Ability to multitask, adapt to changing priorities, and learn quickly.
• Reliable team player with a positive attitude, strong work ethic, adaptability, flexibility, and strong attendance.

Nice To Haves

• Certified Medical Assistant with at least one year of experience.
• Previous experience in a fast-paced primary care or family medicine setting.
• Comfort working alongside an experienced and tenured clinical team.
• Knowledge of ICD-10 and CPT coding.

Responsibilities

• Room patients and prepare them for provider visits.
• Perform pre-visit planning and support efficient clinic workflow and smooth patient flow.
• Assist with vaccines, injections, blood draws, and nurse visits.
• Perform general laboratory work and ensure ordered procedures and treatments are complete.
• Instruct patients concerning procedures, treatments, and care needs.
• Ensure medical orders and referrals are carried out accurately and in a timely manner.
• Manage patient messages, documentation, and administrative tasks.
• Scan records, process faxes, support prior authorizations, and complete paperwork.
• Perform registration and scheduling activities according to organizational and departmental procedures.
• Maintain EHR files and perform general front-office functions as needed.
• Contribute to an exceptional patient experience in a high-volume clinical environment.
• May precept current MA team members or MA externs as requested by leadership.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Eligibility for a student loan forgiveness program.
• Employee Assistance Program (EAP).
• Healthy Results wellness program with financial incentives.
• Access to clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED