Medical Assistant II - Wound Clinic

IU Health•Muncie, IN

1d•Onsite

About The Position

Under the supervision of the designated supervisor and assigned physician, the Medical Assistant II performs duties associated with direct patient care and clinical support in accordance with organizational standards. The role supports patient care by completing ordered procedures and treatments, maintaining smooth patient flow, performing general laboratory work, instructing patients about procedures and treatments, and ensuring medical orders and referrals are completed accurately and promptly. It also includes registration and scheduling, maintaining electronic health record files, and general front-office functions. The employee may precept current Medical Assistant team members or externs at leadership’s request. This position is based at 2901 W Jackson St, Muncie, Indiana. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with some flexibility. IU Health requires new hires to receive various vaccinations, including influenza and COVID-19 vaccines, unless an exemption is approved; proof of prior vaccination may be submitted. The employer states that it is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities during the application and employment process.

Requirements

High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; a high school diploma must be completed within 13 months from the start date.
Requires 0–2 years of relevant experience.
For new hires and promotions after October 12, 2026, graduation from a Medical Assistant program is required.
Current medical assisting certification from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
Current AHA Basic Life Support certification for healthcare workers; other advanced life support certifications may be required according to unit or department specialty and patient-care policies.
Knowledge of OSHA, CLIA, and ADA.
Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies under current Clinical Policy, Point of Care, and Skills Competency checklists.
Basic math skills and accurate data collection and entry skills.
Must be able to meet the technical and physical standards.
Dependable and reliable team player with a positive attitude, strong communication skills, and willingness to learn and support teammates.

Nice To Haves

Knowledge of ICD-10 and CPT coding.

Responsibilities

Room patients, complete intake, and support providers during clinic visits.
Assist providers with patient care and complete ordered procedures and treatments.
Promote smooth patient flow and support clinic workflow, including preparing exam rooms.
Perform general laboratory work and instruct patients concerning procedures, treatments, and care needs.
Manage patient messages, paperwork, and prior authorizations.
Ensure medical orders and referrals are carried out accurately and in a timely manner.
Perform registration and scheduling in accordance with organizational and departmental procedures.
Maintain electronic health record files, scan and maintain medical records, and perform general front-office functions as needed.
May precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.