Medical Assistant I - II

Community Health Center of Franklin County Inc•Orange, MA

11d•$19 - $24

About The Position

As a member of the primary care team in the nursing department, the Medical Assistant II supports patients, medical providers, nurses, other medical assistants, and general clinic functions. The role assists with care for an assigned panel of patients, supports patient visits and in-clinic services, contributes to quality improvement and clinic operations, and provides phone and clerical support. The position supports CHCFC’s mission, vision, and values and contributes to a caring, collaborative, and innovative work environment. The position reports to the Medical Clinic Manager.

Requirements

Associate degree in Medical Assisting, a certificate from an accredited medical assisting program such as CMA or CCMA, an RMA license, or EMT-B.
One year of experience as a medical assistant, phlebotomist, pharmacy technician, EMT, or CNA, or one year of experience as a medical assistant at CHCFC.
Proficiency in written and spoken English.
Exceptional organization skills.
Ability to work harmoniously with ethnically, culturally, racially, and gender-diverse staff and patients.
Ability to efficiently operate basic office equipment, including a multi-line phone, fax machine, and photocopier.
Ability to use Microsoft Office Suite (Word, Excel, and Outlook) and the Internet.
Familiarity with basic medical terminology.
Ability to meet the position’s physical demands, including lifting and/or moving up to 25 pounds.

Nice To Haves

Bilingual English/Spanish, English/Moldovan, or English/Russian.

Responsibilities

Conduct pre-visit planning for an assigned patient panel, participate in provider huddles, and review charts for due health screenings.
Prepare, clean, and restock exam rooms; bring patients from the waiting room using proper identifiers and pronouns.
Obtain chief complaints, vital signs, allergies, surveys, screenings, and consent forms; reconcile medications and document visit information in Intergy.
Provide patient education as appropriate.
Collect lab samples, perform phlebotomy and EKG when deemed competent, and administer CLIA-waived lab and medical tests according to clinical protocols.
Chaperone medical exams as needed and set up providers for in-office procedures.
Administer vaccines as directed by the primary care provider.
Coordinate in-clinic services among providers, the lab, medical assistants, and nurses to support timely patient flow.
Follow standard precautions and use personal protective equipment appropriately; maintain current CPR certification and assist in emergencies as trained.
Order lab supplies, maintain equipment, report broken equipment, monitor stock levels, and assist with inventory, restocking, and stock rotation.
Participate in PDSA cycles and quality assurance and improvement activities; work with the primary care team on recommended health maintenance activities for the assigned patient panel.
Maintain room-cleaning logs, operate and maintain the autoclave, complete CLIA-waived testing controls, ensure test supplies are stocked, and record daily temperature logs and report out-of-range readings.
Complete and fax forms, including school physicals, prior authorizations, DME orders, excuse letters, and state forms.
Assist with medication refills under the prescribing provider’s direction and supervision and help schedule follow-up appointments.
Document patient calls, interactions, and contact attempts promptly; coordinate care by phone, patient portal, or letters as directed.
Respond to team-member tasks in a timely manner and fill in for PTO and call-outs as needed.
Attend and actively participate in health center medical team and other required staff meetings.
Communicate effectively with patients and staff across departments and build collaborative professional relationships.