Medical Assistant II - Full-Time - Cardio Clinic

Mercy Cedar Rapids•Baltimore, MD

6d•Onsite

About The Position

This position supports Mercy's philosophy of patient centered care by performing administrative and clinical duties in an outpatient setting, including limited medication administration. The role involves triaging patients, scheduling appointments, managing phone calls, processing medication requests, and providing patient education. It also requires adherence to safety guidelines and documentation within the electronic health record. Specific duties vary across different clinics within Mercy, including Pediatric, Cardiology, Cardiothoracic, Neurosurgery, Family Counseling, General Surgery, Urology, Pulmonology, ENT, Gastroenterology, and Surgical Oncology departments. Responsibilities can include rooming patients, taking vitals, administering injections, performing diagnostic procedures like EKGs and phlebotomy, assisting with treatments, coordinating procedures, and managing prior authorizations.

Requirements

Currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required.
Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.
PALS within 6 months of hire.
ACLS required within 6 months of hire.
Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Previous experience in a medical office setting is preferred.
Education sufficient to obtain required licensure.

Nice To Haves

Previous experience in a medical office setting is preferred.

Responsibilities

Triages patients either in person or on telephone.
Schedules appointments, answers questions and/or determines the need for provider intervention.
Supports the practice and acts as a liaison between the providers and patients.
Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the providers.
Processes medication requests/changes/refills per established protocols.
Meets requirements for handling and disposing of bio-hazardous waste.
Provides patient education as needed for the scheduled test/procedures.
Provides assistance with diagnostic procedures and treatments as directed by the provider.
Effectively documents within the electronic health record.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Rooms and prepares patient for examination, including histories, vitals, reason for visit, presenting symptoms and current medication list.
Completes discharge of patient from exam room, including written instructions, scheduling follow-up appointments, providing referral information or scheduling patients for testing procedures.
Prepares the exam and treatment rooms, including instrument, supplies and protective devices for exam and testing.
Maintains and stocks supplies.
Cleans and sterilizes instruments in accordance with infection control and manufacturer recommendations.
Maintains on-site sample medications according to Mercy's policies and procedures.
Administers injections as needed.
Reviews medical records prior to patient visits to ensure physician/provider has appropriate history to see the patient.
Conduct EKGs, manual blood pressure measurements, and other diagnostic procedures as directed and according to established clinic protocols.
Demonstrates competency in IV insertion and port access.
Administer medications/injections and perform wound care, IV insertion, and infusaport access per established protocols.
Operates and demonstrates knowledge of equipment: EKG management system, Holter/telemetry monitors, specialized IV pumps, glucometers, OmniCell, etc.
Provides cross-coverage for infusion and other assigned areas.
Provides patient education on diagnoses, procedures, medications, and treatments.
Monitor and respond to changes in patient condition; perform emergency response within scope.
Manages appointment scheduling, follow-ups, referrals, and lab/test result calls.
Coordinates procedural scheduling and communication among staff, physicians, and patients.
Communicate effectively with patients, families, providers, and multidisciplinary teams.
Track and preauthorize procedures and specialty medications with insurers.
Collaborate with providers and interdisciplinary teams to ensure proper handoffs and continuity of care.
Works as a team member to support clinic operations and patient care coordination.
Attend departmental meetings and participate in special projects as assigned.
Accurately document care in the Electronic Health Record (EHR).
Document all care activities, interventions, and patient responses with accuracy and timeliness.
Manage intake questionnaires and discharge instructions.
Stock, clean, and disinfect exam rooms and equipment.
Maintains equipment and can troubleshoot issues that arise.
Perform department-specific cleaning and compliance audits (daily/weekly/monthly).
Follow infection control and safety protocols.
Identify and support quality improvement opportunities.
Practice cost containment through efficient use of time and resources.
Administers spirometry testing.
Assists with minor in-office procedures.
Assists physicians with TMS treatment when needed.
Performs Point of Care bedside testing.
Identifies operational inefficiencies or areas for improvement to clinic nurse manager.
May be responsible to fulfill some of the duties of a Patient Service Coordinator or patient care staff, depending on the size of office site.
Surgery Scheduler to assist with coordinating operating room procedures to include scheduling pre-op clearances, obtaining labs, imaging and placing pre-op orders.
Assist with prior authorizations for clinical procedures, medications and imaging.
Assist with price estimates for patients as needed.
Assist with ABN's for patients as needed.
Administers spirometry and oxygen testing.
Schedules surgeries.
Routes equipment for sterilization and ensures appropriate infection control within clinical space.
Provide clinical scribe coverage as needed.
Communicate test results and medication changes to patients.
Provides coverage for other nursing staff if/when needed.
Direct other clinical staff as assigned to assure quality care and efficient patient flow.
Assist with management of department work queue.
Assist with office procedures (Pelvic exams, biopsies, and colposcopy).
Schedule operating room procedure as directed (coordinating with OR, Anesthesia and assisting providers as directed).
Facilitates the management of provider surgery schedule.