Medical Assistant I

NeighborHealth•Boston, MA

1d•$22 - $33•Onsite

About The Position

Medical Assistants are part of NeighborHealth’s clinical care team, working closely with providers in the busy Family Medicine Department. The role supports patient care by managing efficient patient flow, assisting providers, performing non-skilled nursing tasks, maintaining and controlling non-pharmaceutical supplies and equipment, and carrying out assigned support activities. The position includes patient care responsibilities involving people of all ages, from newborns to adults over 100 years old. The Medical Assistant prepares assigned clinics, ensures test results and instruments are available according to department protocol, and communicates with providers throughout clinic sessions. The role also supports coordination and delivery of care, documentation, clinical procedures, patient communication, and the daily readiness, cleanliness, and stocking of examination rooms. NeighborHealth describes this position as an opportunity for career ladder growth.

Requirements

High school diploma or GED.
Graduate of a Certified Medical Assistant program.
Current CPR/BLS certification.
One year of customer service experience.
Excellent oral, listening, and written communication skills.
Computer literacy.
Bilingual English/Spanish skills.

Nice To Haves

One year of Medical Assisting experience is strongly preferred.

Responsibilities

Prepare for assigned clinics and ensure test results and instruments are available according to department protocol; remain available to assist assigned providers and communicate with them throughout clinic sessions.
Accurately perform clinical tasks as indicated, including vital signs, oxygen saturation, pain-scale measurements, weights, height, last menstrual period documentation, spirometry, EKGs, peak-flow measurements, oxygen equipment use, and point-of-care testing.
Clean and wrap instruments for sterilization and follow applicable sterilization protocols.
Facilitate effective communication among patients and the care team throughout visits.
Manage patient flow and support providers and the team in coordinating and delivering care, including rooming patients, obtaining chief complaints and pertinent history, and addressing BPAs according to departmental protocol.
Complete documentation accurately, efficiently, and promptly; use Epic according to department workflows and guidelines, and use current NeighborHealth electronic applications accurately.
Interact professionally and respectfully with patients and staff, provide excellent customer service, and help patients feel welcome.
Monitor or chaperone examinations as appropriate and assist with procedures or treatments when requested by providers.
Assist patients with ambulation and transfers to and from chairs, stretchers, and examination tables; assist with undressing, gowning, and dressing as needed.
Stock examination and utility rooms with necessary medical supplies and forms; clean examination rooms and equipment daily and as needed.
Assist with forms, letters, and other clinical paperwork as directed, ensuring paperwork is properly labeled.
Answer telephones and call patients as requested by practice staff.
Book, cancel, or confirm appointments; process outside referrals; and file materials.
Escort patients to other departments as needed.
Report delays in supply orders, safety or equipment problems, and missing or malfunctioning equipment.
Follow departmental environmental safety and infection-control procedures and Standard Precautions.
Participate in required departmental activities and meetings; understand the department’s organizational structure and unit routine.
Make optimal use of standby time, maintain required competencies, and maintain excellent punctuality and attendance.
Ensure opened examination-room solution supplies are dated and expired supplies promptly discarded; keep exam rooms clean, stocked, and supplied with current medical and clerical supplies, including checking expiration dates as scheduled.
Adhere to NeighborHealth and departmental policies and procedures.