Medical Assistant I - Atrium Health Charlotte Internal Medicine

Advocate Health and Hospitals Corporation•Charlotte, NC

19h

About The Position

The Medical Assistant I prepares and rooms patients for examinations by obtaining vital signs and gathering, documenting, and updating relevant health information, including chief complaints, allergies, and medications. The role supports clinical integration and quality improvement measures, performs laboratory procedures using aseptic technique and infection-control precautions, assists physicians and advanced practice professionals with procedures, and administers routine medications under orders or approved protocols. The Medical Assistant follows through on procedure and test requests, care algorithms, appointments, and referrals; directs questions to registered nurses and clinicians according to scope-of-practice guidelines; and communicates information to patients as directed. The role collaborates with the care team to support clinic flow and provides accurate, timely patient communication. Depending on specialty, competency, and clinical supervision, the position may perform additional clinical tasks such as suture or staple removal, phlebotomy, EKGs, spirometry, Holter monitor application, and prescription refills using approved protocols. The Medical Assistant must provide age-appropriate care consistent with departmental policies and procedures. This is a full-time position in Charlotte, North Carolina, scheduled Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week. The listed pay range is $21.85–$32.80. Benefits eligible.

Requirements

GED or high school equivalency diploma.
Completion of an accredited or approved Medical Assistant program, or two years of verifiable full-time experience as a Medical Assistant within the last five years.
Obtain Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association within 45 days, unless the department leader determines it is not required.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail; exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to meet the physical demands of the role, including lifting up to 35 pounds without assistance and performing frequent sitting, standing, walking, bending, twisting, kneeling, climbing, reaching, and other movements.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and blood and body fluids, and to wear protective clothing and equipment as needed.

Responsibilities

Prepare and room patients for examinations by obtaining vital signs and collecting, documenting, and updating pertinent health information.
Monitor and complete Clinical Integration and Quality Improvement measures, notifying clinicians of opportunities within the role's scope.
Perform laboratory procedures, including tests and specimen collection, using aseptic technique and standard precautions and infection-control guidelines.
Assist physicians and advanced practice professionals with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, and colposcopy.
Administer routine medications under physician or APP orders or approved standing orders and protocols.
Follow through on procedure and test requests, approved care algorithms, appointment scheduling, and referrals.
Refer questions to registered nurses and physicians or APCs according to scope-of-practice guidelines, and relay information to patients as directed.
Communicate and coordinate with clinicians and other health care team members to support clinic flow.
Communicate accurate and timely information to patients.
Perform additional clinical support tasks within demonstrated competency and under clinical supervision, which may include suture and staple removal, laboratory procedures, phlebotomy, EKG, spirometry, Holter monitor application, and protocol-based prescription refills.
Provide care appropriate to patients' ages and developmental needs, following departmental policies and procedures.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Career development programs
Premium pay, including shift and on-call pay, based on the teammate's job
Incentive pay for select positions
Opportunity for annual performance-based increases