Medical Assistant I

UNION COMMUNITY CARE•Lancaster, PA

12d

About The Position

The Medical Assistant carries out patient-care orders as directed by Medical Doctors, Physician Assistants, and Certified Registered Nurse Practitioners. The role follows prescribed clinical workflows and participates in clinical and administrative tasks. It includes preparing patients and exam rooms, documenting and updating patient information, administering medications and injections, assisting with procedures and tests, collecting specimens, tracking results, supporting patient communication and follow-up, and coordinating care. The Medical Assistant also contributes to performance improvement and maintains patient confidentiality. The position is required to participate in mandatory all-staff meetings, team meetings, and trainings. Union Community Care’s purpose is to support whole health and help people live their fullest lives. The organization envisions vibrant, healthy communities supported by inclusive healthcare that embraces each member’s culture, needs, and values. Its model emphasizes addressing disease and its underlying social causes, listening to patients, and breaking down barriers to care through a community-centered approach.

Requirements

Graduation from a Medical Assistant program or a competency assessment and two years of on-the-job training.
Current CPR certification.
English proficiency.

Responsibilities

Prepare patient charts daily and participate in daily provider huddles.
Promote a positive patient experience and communicate professionally with patients, visitors, and colleagues.
Greet patients, escort them to exam rooms, and prepare them for provider visits.
Document according to electronic health record workflows and standing orders appropriate to the visit.
Measure vital signs, review screening questionnaires, record information in patient charts, and raise concerns with the provider.
Review and update medication lists, problem lists, and patient medical, surgical, and family histories.
Administer injections and medications as prescribed and in accordance with protocols, regulatory requirements, and standards of practice.
Prepare and assist providers with designated examinations and procedures.
Implement standing orders.
Perform provider-requested tests, including phlebotomy, hearing tests, EKGs, breathing treatments, and vision tests.
Collect blood and other laboratory specimens and prepare them for testing.
Participate in test tracking and monitor overdue results.
Manage the in-box to ensure patient communication and follow-up are completed and clinician time is used wisely.
Keep exam rooms adequately supplied and clean them after each patient visit; maintain and clean medical instruments and equipment after procedures.
Assist providers and patients with reviewing and revising care plans, assess patient progress, and follow up between visits as needed.
Assist with proactive outreach for patients who need preventive and chronic disease services.
Collaborate with care coordination to share pertinent information and support coordination with specialists, hospital admissions, and emergency department visits, helping ensure continuity of care.
Participate in performance improvement initiatives to improve patient experience and quality of care.
Handle patient information confidentially in accordance with organizational policies and procedures.
Perform other work-related duties as assigned.
Participate in mandatory all-staff meetings, team meetings, and trainings.