About The Position

Under the supervision of the designated supervisor and assigned physician, the Medical Assistant I performs duties associated with direct patient care and clinical direction in accordance with organizational standards. The role supports complete and timely procedures and treatments, smooth patient flow, general laboratory work, and patient instruction concerning procedures, treatments, and needs. It also ensures medical orders and referrals are carried out accurately and in a timely manner. Registration, scheduling, EHR file maintenance, and general front office functions are performed according to organizational and departmental procedures. The Medical Assistant may precept current MA team members or MA Externs at leadership's request. Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. The organization describes opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

Requirements

  • High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; the diploma must be completed within 13 months from the start date.
  • Requires 0–2 years of relevant experience.
  • New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.
  • AHA Basic Life Support for healthcare workers certification is required.
  • Other advanced life support certifications may be required according to unit or department specialty and patient care policies.
  • Knowledge of OSHA, CLIA, and ADA.
  • Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
  • Knowledge of standard laboratory and medical procedures.
  • Knowledge of insurance plans and third-party payers.
  • Ability to master standard clinical competencies per current Clinical policy, Point of Care, and Skills Competency checklists.
  • Basic math skills and accurate data collection and entry skills.
  • Must be able to meet the technical and physical standards.

Nice To Haves

  • Knowledge of ICD-10 and CPT coding.

Responsibilities

  • Perform direct patient care duties under the supervision of the designated supervisor and assigned physician.
  • Assure completeness of ordered procedures and treatments and help maintain smooth patient flow.
  • Perform general laboratory work.
  • Instruct patients concerning procedures, treatments, and needs.
  • Ensure medical orders and referrals are carried out accurately and in a timely manner.
  • Perform registration and scheduling according to organizational and departmental procedures.
  • Maintain EHR files and perform general front office functions as needed.
  • Precept current MA team members or MA Externs when requested by leadership.
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