Medical Assistant I

UNC Health Appalachian•Boone, NC

4d•Onsite

About The Position

The Medical Assistant I provides clinical and administrative support in a fast-paced outpatient medical office in Boone, North Carolina. Working under provider supervision and alongside providers, nurses, and administrative staff, the role helps deliver safe, efficient, compassionate, and patient-centered care. Duties include assisting with examinations and procedures, preparing patients, taking vital signs, collecting and documenting patient information, maintaining electronic health records, scheduling appointments, coordinating patient flow, supporting front-office functions, and educating patients as directed. The position is full-time, non-exempt, with Monday-through-Friday, eight-hour shifts. Compensation starts at $17.87 per hour and is based on education, experience, certification, and internal equity. Applicable benefits begin the first of the month following 60 days of employment from new-hire orientation.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification through the American Heart Association required at hire.
Registered Medical Assistant (RMA), Certified Medical Assistant (AAMA/CMA), or Certified Clinical Medical Assistant (CCMA) certification required within one year of hire.
Strong multitasking and organizational skills.
Excellent communication and interpersonal skills.
High attention to detail and commitment to accuracy.
Ability to work effectively in a team-based healthcare environment.
Basic understanding of medical terminology and Electronic Health Record (EHR) systems.
Commitment to patient-centered care and customer service excellence.
Ability to stand, walk, and sit for extended periods; occasionally lift and carry supplies and equipment up to 50 pounds; and frequently bend, reach, and use manual dexterity.

Nice To Haves

Previous experience in healthcare or a clinical setting is preferred.

Responsibilities

Provide clinical and administrative support in an outpatient medical office.
Assist with examinations, procedures, vital signs, and patient preparation under provider supervision.
Collect and document patient information accurately and efficiently.
Support providers in delivering high-quality care while promoting patient safety and comfort.
Maintain accurate patient records in the Electronic Health Record (EHR).
Schedule appointments and coordinate patient flow throughout the clinic.
Answer patient inquiries and assist with front-office functions as needed.
Complete clinical documentation accurately and in a timely manner.
Educate patients about treatments, medications, procedures, and follow-up instructions as directed.
Promote a professional, welcoming, and patient-centered environment.
Communicate effectively with patients, families, providers, and team members.
Support excellent customer service and positive patient experiences.
Follow safety, infection-control, and regulatory protocols.