Medical Assistant I - Surgical Clinic

Bassett Healthcare Network•Village of Cooperstown, NY

12h

About The Position

The Medical Assistant I is a healthcare professional who supports clinicians and other medical staff by performing clinical duties during patient encounters. The role includes greeting patients, taking vital signs, preparing patients for examinations, assisting with medical procedures, collecting laboratory specimens, and completing administrative tasks. The Medical Assistant I maintains a clean and safe clinical environment, supports efficient unit operations, and provides compassionate, high-quality patient care. The position supports the full patient experience, including rooming patients, collecting vitals, preparing charts, handling phone messages and medication refills, abstracting external records, distributing after-visit summaries according to patient preference, and escalating urgent situations or patient concerns to clinical staff. The role also includes point-of-care and other clinical testing, supply and medication checks, inventory monitoring, and compliance with departmental procedures and competency requirements. The employee may float to other locations or departments, open or close the clinic, participate in environmental rounds, attend training and staff meetings, and complete four continuing-education hours each year related to the job. The job involves occasional travel and physical activity, including lifting and moving objects, along with frequent typing, standing, walking, and other duties described in the posting. Bassett Healthcare Network offers benefits that may vary by location and position. The stated pay range is $18.02 to $27.03 per hour.

Requirements

BLS Certification within six months of hire is required.
High school diploma or GED is preferred.
A minimum of one year of relevant work experience is preferred.
Customer service experience is preferred.
Certification as a Medical Assistant or Certified Nursing Assistant is preferred.
Ability to meet the stated physical requirements, including medium work exertion and occasional lifting or movement of objects up to 50 pounds.

Nice To Haves

High school diploma or GED.
At least one year of relevant work experience.
Customer service experience.
Certification as a Medical Assistant or Certified Nursing Assistant.

Responsibilities

Greet patients in person or by telephone in a courteous and welcoming manner.
Support the patient experience, including rooming patients, collecting vital signs, preparing charts, taking complete and accurate phone messages, processing medication refills, and abstracting external records.
Escalate emergent situations and patient concerns to an RN, Supervising Nurse, or Practitioner.
Enter charges for supplies and clinical testing.
Route forms to appropriate Bassett departments, including disability or workers’ compensation paperwork when applicable.
Distribute after-visit summaries according to patients’ communication preferences.
Perform point-of-care testing relevant to the specialty area and other clinical testing according to departmental protocol.
Run controls on point-of-care testing equipment and keep logbooks appropriately updated.
Clean and stock exam rooms daily or as needed.
Check medications and supplies for expiration dates according to clinical-area standards.
Monitor supply levels to improve inventory control.
Meet yearly competency requirements established by departmental leadership.
Float to other locations or departments as requested.
Open and/or close the clinic according to departmental guidelines.
Participate in environmental rounds as assigned, following clinical-area standards.
Attend required in-services, staff meetings, and review minutes for meetings missed.
Maintain knowledge of Bassett policies, procedures, and regulatory compliance.
Complete four continuing-education hours per year related to the job role or function.
Perform similar or related duties as requested or directed.