007 - Clinical - QQ4 - Medical Assistant I

Pediatric Associates Family of Companies•New Braunfels, TX

About The Position

Perform quality, team-based patient care under the direct supervision of a clinician, providing clinical and administrative support to promote health and wellness in a safe, welcoming environment. Support clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients. The role is patient-facing and involves direct patient care. Work may rotate between the office and remote/telework, and may require travel to other office locations (15%–20%) with reimbursement according to company policy. Designated Medical Assistant float staff may be assigned to multiple office locations. The position includes indoor work and use of computers, as well as exposure to noise, hazards, and extreme temperatures. Physical activities include reaching, manual dexterity, lifting or carrying up to 20 pounds, pushing or pulling 41–200 pounds, sitting, walking, crawling, squatting or kneeling, and bending. The role requires vision, hearing, touch, and the ability to wear personal protective equipment. A $1,000 sign-on bonus is offered to eligible external new hires. Internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible. Employees must protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable federal, state, and local regulations.

Requirements

High school diploma or equivalent.
At least one year of Medical Assistant experience; experience with an MA diploma or certification in a healthcare setting is preferred.
MA diploma or certification, or at least three years of MA experience in lieu of the diploma or certification requirement.
Active BLS certification.
A driver's license upon hire and for the duration of employment.
Excellent interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Knowledge of basic medical terminology and immunization.
Knowledge of medical safety practices and standards.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking ability, including in emergency situations.
Proficiency with electronic health recordkeeping systems.
Ability to meet the described physical requirements, including wearing PPE and lifting or carrying up to 20 pounds and pushing or pulling 41–200 pounds.

Nice To Haves

Medical Assistant diploma or certification in a healthcare setting.

Responsibilities

Welcome and room patients; prepare exam rooms and ensure cleanliness, infection control, and appropriate supplies.
Obtain and document vital signs, including height, weight, temperature, pulse, respiration, blood pressure, and pulse oximetry.
Collect and document patient history, medications, allergies, and chief complaint in the EMR.
Prepare patients for examinations and assist clinicians during routine procedures.
Perform basic vision, hearing, and developmental screenings.
Administer vaccines and medications under established protocols and buddy-check processes.
Collect routine lab specimens, including capillary blood, urine, and throat and nasal swabs, and process them appropriately.
Perform point-of-care testing and operate equipment such as EKG and spirometry equipment.
Provide basic first aid and wound care as directed.
Reconcile medications and vaccines in the EMR and state registry.
Maintain accurate patient records and organize or scan documentation.
Provide patient education using approved materials.
Ensure proper vaccine handling and storage compliance.
Assist with scheduling, referrals, and routine forms.
Respond to patient messages and escalate concerns appropriately.
Observe and report changes in patient condition to a clinician.
Maintain a safe, clean clinical environment.
Follow HIPAA, safety, infection-control, and organizational information-security policies.
Support team workflow and assist colleagues as needed.
Perform other duties as assigned.