Medical Assistant I Burlington Orthopedic Surgery

Beth Israel Lahey Health • Burlington, VT

1d • $21 - $28

About The Position

The Medical Assistant I supports the delivery of high-quality, safe, and empathetic clinical care under the general supervision of a designated supervisor and in collaboration with a clinical overseer where applicable. The role assists with patient care and operational flow through clerical and clinical duties within the employee’s training and scope of practice. The Medical Assistant organizes work to support patient satisfaction and provider efficiency, coordinates daily schedules and patient needs with providers, helps keep visits on time, communicates delays, manages same-day additions, maintains exam rooms, and assists patients with forms.

The position works collaboratively with physicians, nurses, other healthcare providers, ambulatory support staff, patients, families, and other disciplines. Duties include rooming patients, documenting clinical information in the electronic health record, taking vital signs, preparing patients and equipment for examinations, assisting with procedures and testing, and performing delegated clinical tasks within training and competence. The Medical Assistant also performs pre-visit and post-visit planning, supports care coordination and follow-up, maintains records and supplies, handles patient communications, and provides administrative support as needed. The role follows applicable workflows, policies, procedures, clinical protocols, confidentiality requirements, and regulatory standards.

A high school diploma or equivalent is required. Graduation from an accredited Medical Assistant program or a Medical Assistant certification is preferred. Certification is required upon hire and must be maintained if the employee is not a graduate of an accredited Medical Assistant program, with a stated grandfathering exception for employees hired before May 28, 2017. Strong interpersonal, customer service, organizational, problem-solving, analytical, and basic computer skills are required, along with knowledge of medical terminology. All staff must be vaccinated against influenza as a condition of employment.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and customer service skills for communication with patients, family members, physicians, other healthcare providers, and colleagues.
• Knowledge of medical terminology.
• Problem-solving abilities and analytical skills to ensure patient needs are met.
• Basic computer skills to enter and retrieve clinical, patient registration, and appointment information.
• Critical thinking and good judgment in performing tasks.
• Good organizational skills, multitasking ability, and ability to prioritize daily assignments.
• Must meet the organization’s influenza vaccination requirement as a condition of employment.

Nice To Haves

• Graduate of an accredited Medical Assistant program.
• Medical Assistant certification (AAMA, CCMA, RMA, or NCMA).
• Certification upon hire and maintenance of certification if not a graduate of an accredited Medical Assistant program, subject to the stated grandfathering exception for those hired before May 28, 2017.

Responsibilities

• Provide safe, quality patient care within scope of practice and competence, following delegated care directions and age-specific needs.
• Collaborate and communicate with providers, nurses, colleagues, patients, and families to support continuity of care and patient and family education.
• Greet, identify, transport, and escort patients to exam rooms; complete rooming standards and document information in the electronic health record.
• Prepare patients for examinations by documenting complaints, symptoms, history, medications, allergies, smoking history, and vital signs; report relevant findings and concerns to providers.
• Pend orders and medication refills for provider signature and alert providers when patients are ready or when abnormal vital signs, elevated pain scores, or safety concerns arise.
• Prepare equipment, instruments, and supplies; assist providers with visits, minor procedures, wound care, cultures, biopsies, joint injections, and other testing within training and department standards.
• Collect, prepare, label, and transport specimens; perform specified tests and back-up phlebotomy as assigned.
• Perform electrocardiograms, spirometry, monofilament testing, vision and hearing testing, and other testing in accordance with departmental standards and training.
• Administer immunizations and injections based on written provider orders when permitted by the practice license; follow procedures for access to non-controlled medications.
• Document tests and results, maintain competencies, participate in education and quality-improvement activities, and report quality or safety concerns.
• Organize and prioritize daily work, participate in huddles, review records and quality measures, prepare appointment documentation, and follow up on care plans and test results.
• Support providers with panel management, care coordination, patient goals, registries, referrals, and tracking of test results; communicate normal results when directed.
• Provide and review patient instructions and education materials for diagnostic tests and procedures.
• Maintain electronic medical records, scan reports, and manage provider InBasket folders, messages, faxes, letters, forms, lab/test tracking, and referrals according to department standards.
• Maintain exam rooms, equipment, supplies, and linen; clean rooms between patients; prepare equipment for sterilization; monitor inventory and expiration dates; and order routine supplies.
• Enter charges and review records for billing accuracy, including quality checks of ICD-10 and CPT codes, according to practice protocols.
• Provide administrative coverage as needed, including phone support, message documentation, front-desk registration, insurance verification, copay collection, appointment scheduling, check-out, referrals, and pre-authorizations.
• Follow confidentiality requirements, organizational policies, clinical protocols, customer-service standards, mandatory education requirements, and assigned special projects.

Benefits

• Signing bonus, subject to eligibility and organizational hiring needs; paid in three installments after 30 days, six months, and one year of employment. Full-time status is based on 40 hours, with lower hours prorated; per-diem roles are ineligible. Repayment applies if leaving Lahey Hospital & Medical Center before the first anniversary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED