Medical Assistant I - General Surgery

IU Health • Indianapolis, IN

3h • Onsite

About The Position

The Medical Assistant I performs duties associated with direct patient care and clinical support under the supervision of the designated supervisor and assigned physician, in accordance with organizational standards. The role helps ensure ordered procedures and treatments are complete, patient flow runs smoothly, and medical orders and referrals are handled accurately and promptly. Duties include general laboratory work, explaining procedures and treatments to patients, registration and scheduling, maintaining electronic medical record files, and general front-office tasks. Computerized physician order entry may be performed only when directed by the assigned physician. The role may also precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.

The position is based at 1801 North Senate Blvd, Suite 635, Indianapolis, Indiana, and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. IU Health describes itself as Indiana’s most comprehensive health system, with nearly 40,000 team members and 15 hospitals. The organization highlights opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training.

Requirements

• AHA Basic Life Support certification for healthcare workers is required; other advanced life support certifications may be required according to unit or department specialty and patient care policies.
• High school diploma or equivalent is required.
• New hires and promotions after October 5, 2025, require graduation from a Medical Assistant program.
• Knowledge of OSHA, CLIA, and ADA is required.
• Knowledge of Business Unit Quality Programs, Meaningful Use, and Standard Work Programs and concepts is required within six months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies according to current Clinical policy, Point of Care, and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Dependable and reliable team player with a positive attitude, strong communication skills, and willingness to learn and support teammates.
• Comfort working in a steady-paced, high-volume clinic.

Nice To Haves

• Minimum of one year of experience is preferred.
• Knowledge of ICD-10 and CPT coding is preferred.
• TB validation to administer or read, or ability to obtain validation within six months of hire, may be required.

Responsibilities

• Room patients, complete intake, and support providers during clinic visits.
• Assist providers with direct patient care and clinical duties.
• Manage patient messages, paperwork, and prior authorizations.
• Scan and maintain medical records and EMR files.
• Prepare exam rooms and support clinic workflow and patient flow.
• Perform general laboratory work and ensure ordered procedures and treatments are complete.
• Instruct patients concerning procedures, treatments, and needs.
• Ensure medical orders and referrals are carried out accurately and in a timely manner.
• Perform registration, scheduling, and general front-office functions according to organizational and departmental procedures.
• Perform computerized physician order entry only if directed by the assigned physician.
• May precept current Medical Assistant team members or Medical Assistant externs as requested by leadership.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Eligibility for student loan forgiveness.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly incentives.
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED