Medical Assistant I-Float - McFarland CHC

Clinica Sierra Vista•McFarland, CA

3d•$25 - $29•Onsite

About The Position

Clinica Sierra Vista is seeking a Medical Assistant I-Float to perform routine patient care, technical, and supportive functions in a medical clinic setting. The Medical Assistant I will function within the scope of practice as described by the State of California Board. This role requires a working knowledge of all front office, back office, intake, and medical record processes. The ideal candidate will support the mission and culture of Clinica Sierra Vista, maintain proficiency in receptionist and Medical Assistant duties, and undergo regular training on practice management systems, customer service, payer sources, programs, and quality initiatives. The position involves troubleshooting problems, resolving patient issues, managing patient schedules for optimal access, monitoring check-in/check-out processes including collections, and ensuring compliance with various quality improvement guidelines (TJC, HRSA, PCMH, HEDIS, UDS, VFC, CHDP). A strong focus on customer service and ensuring an excellent patient experience is essential. The role may also involve covering reception, assisting patients with financial questions, and maintaining the integrity and standardization of medical records according to policies and guidelines. Collaboration with RNs and LVNs is expected, along with maintaining an efficient system for ordering supplies. The ability to work with a high volume of patients and customers, manage frequent changes, and handle unexpected events is crucial.

Requirements

High School diploma or GED equivalent required.
Completion of an accredited Medical Assistant Program Required.
Possess and maintain current Basic Life Support (BLS) Card required, issued through the American Heart Association
Possess and maintain a California Driver’s license and valid auto insurance.

Nice To Haves

Associate's degree in business related field is preferred.

Responsibilities

Support in maintaining proficiency in the role of Receptionists and Medical Assistant duties and responsibilities.
Training includes but is not limited to Clinica Sierra Vista’s (CSV) culture and mission, practice management system, customer service expectations, payer sources, programs, and quality initiatives on a regular basis.
Responsible for following standard work procedures and trouble shoots any problems and resolving any patient issues at the health center.
Responsible for monitoring the management of patient’s schedules to maximize access and minimize errors and delays.
Monitors all functions of the patient check in/out process, including collections and deposits.
Ensures health center and team are meeting TJC, HRSA, PCMH, HEDIS, UDS, VFC, CHDP, and all quality improvement guidelines and requirements.
Must be customer service focused and ensure staff is providing excellent patient experience, customer service, and ensure quality outcomes.
Must be available to cover reception and assist patients with financial questions.
Ensures the integrity and standardization of medical records, that they are retained, protected, retrieved, transferred, and disposed of according to policies, local, stated, and or federal guidelines.
Works closely with Registered Nurse (RN) and Licensed Vocational Nurse (LVN), if applicable.
Maintains an efficient system for ordering forms, office, and medical supplies as designated.
Ability to work with high volume of patients, and internal/external customers, and deal with frequent changes, delays, or unexpected events.