Medical Assistant - Health Center Lead I

Marathon Health•Las Vegas, NV

7d•$23 - $28•Onsite

About The Position

The entry-level Health Center Lead I, MA leads the delivery of high-quality, patient-centered primary care while managing the daily operations of a Health Center. This dual-function role combines clinical care with operational coordination to support seamless care delivery and effective center operations. The role oversees day-to-day operations at assigned health center(s), including workflows, staffing, scheduling, and compliance, and collaborates with internal stakeholders such as the Director of Operations and Market Medical Director to align care delivery with organizational goals. A consistent on-site presence is required to support staff, monitor operations, and ensure high-quality care. Clinical responsibilities account for approximately 75% of the role and include providing primary and preventive care, comprehensive evaluations and care planning, and collaborative management of chronic conditions. Operational responsibilities account for approximately 25% and include clinic operations, scheduling, staffing coverage, compliance, quality reviews, go-live readiness, team leadership, communications, and coordination of client events and patient engagement efforts.

Requirements

At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
Experience in a direct healthcare setting or professional role with an active certification such as CMA/LPN/LVN or another healthcare specialization.
Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
Strong customer service skills and ability to promote teamwork.
Ability to build and maintain trusting relationships with integrity and commitment.
Excellent time-management skills and the ability to multitask, prioritize work, execute a plan, and meet deadlines.
Flexibility and adaptability, including the ability to manage competing priorities in a fast-paced, evolving workplace.

Responsibilities

Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
Manage chronic conditions through ongoing, collaborative care.
Support a positive patient experience, reflected in satisfaction measures such as NPS scores.
Oversee daily clinic operations, including patient flow, scheduling, inventory, and regulatory compliance.
Monitor operational measures and processes, including frozen time, visits per hour, utilization, same- and next-day availability, missing slips, daily logs, and service recovery.
Coordinate with internal support teams to resolve IT, technical, facility, and supply issues.
Lead quality reviews and maintain alignment with applicable standards and certifications.
Oversee teammate scheduling and coverage, including coverage needs related to PTO and leave requests.
Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring completion of QC testing, documentation, and staff competencies, and collaborating with PMO and internal teams to resolve setup needs and support a seamless first day of patient care.
Ensure daily huddles are conducted.
Approve teammate timesheets and PTO.
Promote a positive, high-performing team culture aligned with company values, using StandOut, EP, recognition, and coaching tools to support engagement and development.
Address teammate concerns, resolve conflicts, promote fair treatment, and support strong communication between teammates and leaders.
Lead teammate recruitment and selection in partnership with operations leadership; manage position requisitions, onboarding, training, and support for new hires.
Serve as the primary communication point for clinical support staff, coordinate daily meeting communications, and distribute company updates in a timely manner.
Coordinate client events, including biometric screenings, health fairs, and wellness outreach.
Partner with the team on patient engagement strategies to improve participation and outcomes.