Medical Assistant - Health Center Lead I

Marathon Health•Las Vegas, NV

5d•Onsite

About The Position

The entry-level Health Center Lead I, MA leads the delivery of high-quality, patient-centered primary care while managing the daily operations of a Health Center. This dual-function role combines clinical care with operational coordination to support seamless care delivery and effective Health Center operations. The role oversees workflows, staffing, scheduling, and compliance at assigned health center(s), and collaborates with internal stakeholders, including the Director of Operations and Market Medical Director, to align care delivery with organizational goals. A consistent on-site presence is required to support staff, monitor operations, and ensure high-quality care. Clinical care accounts for approximately 75% of the role and includes primary and preventive care, comprehensive evaluations and care planning, chronic-condition management, and supporting a positive patient experience. Health Center operations account for approximately 25% and include oversight of clinic operations, patient flow, scheduling, inventory, regulatory compliance, quality reviews, staffing coverage, and resolution of IT, technical, facility, or supply issues. The role also supports health center go-live readiness and ensures daily huddles. The Health Center Lead supports teammate engagement, relations, onboarding, recruiting, payroll approvals, and communication. The role coordinates client events such as biometric screenings, health fairs, and wellness outreach, and partners with the team on patient engagement strategies. Pay is $23.00–$28.00 per hour, with eligibility for a monthly leadership stipend. The actual offer may vary based on geographic location and the candidate’s years of experience and/or skill level.

Requirements

At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
Experience in a direct healthcare setting or professional role with an active certification such as CMA, LPN/LVN, or another healthcare specialization.
Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
Exceptional customer service skills and the ability to promote teamwork.
Ability to build and maintain trusting relationships and approach work with integrity and commitment.
Excellent time-management skills and the ability to multitask, prioritize work, execute a plan, and meet deadlines.
Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.

Responsibilities

Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
Manage chronic conditions through ongoing, collaborative care.
Support a positive patient experience, reflected in satisfaction metrics such as NPS scores.
Oversee daily health center operations, including workflows, patient flow, scheduling, inventory, and regulatory compliance.
Monitor operational measures and processes, including frozen time, visits per hour, utilization, same/next-day availability, missing slips, daily logs, and service recovery.
Coordinate with internal support teams to address IT, technical, facility, and supply issues.
Lead quality reviews and maintain alignment with applicable standards and certifications.
Oversee teammate scheduling and coverage, including coverage needs related to PTO and leave requests.
Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring QC testing, documentation, and staff competencies are completed, and coordinating with PMO and internal teams to resolve setup needs.
Ensure daily huddles are conducted.
Approve teammate timesheets and PTO.
Build a positive, high-performing culture aligned with company values using engagement, recognition, and coaching tools.
Address teammate concerns, resolve conflicts, promote fair treatment, and support communication between teammates and leaders.
Lead teammate recruitment and selection in partnership with operations leadership; manage position requisitions, onboarding, training, and new-hire support.
Serve as the primary communication point for clinical support staff and coordinate daily meeting communications and timely distribution of company updates.
Coordinate client events such as biometric screenings, health fairs, and wellness outreach.
Partner with the team on patient engagement strategies to improve participation and outcomes.