Medical Assistant - Front Desk (Phlebotomist and Tech)

NuLife Institute • Miami, FL

4d • Hybrid

About The Position

This is a dual-impact position responsible for controlling the entire front-of-house patient experience and executing clinical support tasks at a high level. The role acts as a bridge between luxury hospitality and medical precision. The ideal candidate must be able to switch between luxury concierge duties and clinical execution instantly without a drop in quality. They should possess a polished appearance, confident tone, controlled communication, situational awareness, and the ability to handle multiple tasks under pressure with precision. An ownership mentality and extreme attention to detail are crucial. This is a performance-driven role within a high-end medical environment.

Requirements

• Medical Assistant Certification (or equivalent) required.
• Graduate of accredited MA, Paramedic, or military medical training program.
• CPR Certification required.
• Knowledge of regulatory and compliance standards.
• Ability to switch from luxury concierge to clinical execution instantly without a drop in quality.
• Polished appearance, confident tone, controlled communication.
• Situational awareness to read the room, anticipate needs, and prevent problems.
• Ability to handle multiple patients, providers, and tasks without errors under pressure.
• Ownership mentality to fix issues immediately.
• Detail orientation to ensure nothing is missed (documentation, labs, timing, patient experience).

Nice To Haves

• Minimum 1 year of Medical Assistant experience preferred.
• Experience with EHR/CRM systems preferred.
• Bi-lingual (English/Spanish) preferred.

Responsibilities

• Control the entire front-of-house patient experience.
• Greet every patient by name immediately.
• Maintain a calm, polished, high-end environment at all times.
• Manage check-in/check-out with zero friction or confusion.
• Control patient flow, delays, and communication proactively.
• Enter and manage patient data in EHR/CRM systems with accuracy.
• Handle inbound/outbound communication with clarity and authority.
• Create and manage lab requisitions and documentation.
• Maintain a flawless front-of-house presentation (cleanliness, organization, readiness).
• Support inventory tracking and ordering with Office Manager.
• Perform vital sign assessments accurately and efficiently.
• Prepare exam rooms and assist providers during procedures.
• Perform lab-related tasks, including venipuncture, injections, IV preparation and/or initiation, and urinalysis.
• Assist in operating medical equipment for routine diagnostics.
• Upload and maintain laboratory results in patient records.
• Ensure all clinical processes meet compliance and safety standards.

Benefits

• Competitive base + performance incentives tied to patient experience, operational precision, and clinical support.
• Work inside a high-end, performance-driven medical environment.
• Build a rare hybrid skillset (hospitality + clinical execution).
• Direct path into advanced clinical or operational leadership roles.
• Retirement Plan: 401(k) [Matching]
• Health/Life Insurance Plan(s): Medical (100% paid by NuLife Institute for all full-time team members of 5+ Years), Dental, Vision, Life
• Paid Time Off (PTO): Vacation Day(s), Personal/Sick Day(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree