Medical Assistant and Front Desk Receptionist

INNOVATIVE TREATMENT CENTERS LLC•Glen Burnie, MD

19h•Onsite

About The Position

At Innovative Treatment Centers, the Receptionist/Medical Assistant serves as the first point of contact for patients while also supporting essential clinical and administrative functions. This role bridges front desk operations with medical assisting responsibilities to ensure a seamless, welcoming, and efficient patient experience. This position is responsible for maintaining the flow of daily operations by providing exceptional customer service, supporting clinical care, managing scheduling and records, and ensuring compliance with all regulatory and confidentiality standards. The individual in this role plays a vital part in creating a safe, organized, and healing environment for all persons served. Individuals fluent in Spanish and English are strongly encouraged to apply.

Requirements

High School Diploma or GED required
Active Certified Medical Assistant (CMA) certification required
Strong communication and interpersonal skills
Excellent customer service and client-centered approach
Ability to multitask and manage competing priorities
Proficiency with EMR systems and basic computer applications
Knowledge of medical terminology and basic clinical procedures
Ability to maintain professionalism and confidentiality at all times
Proficiency with obtaining prior authorizations for Medicaid, Medicare, and commercial insurances
Experience/knowledge of CoverMyMeds and Carelon Behavioral Health prescription prior authorization processes
Fluency in both English and Spanish is required

Nice To Haves

At least one (1) year of experience in a medical or behavioral health setting
Experience with insurance verification and medical billing
Experience with phlebotomy and laboratory procedures
Familiarity with behavioral health services and workflows
Strong organizational and time management skills
Ability to work both independently and collaboratively
Flexibility and adaptability in a fast-paced environment
Ability to handle sensitive situations with professionalism and care
Commitment to maintaining a safe, respectful, and inclusive environment
Technologically proficient or willing to learn new systems

Responsibilities

Greet patients and visitors, ensuring a warm, professional, and welcoming environment
Answer and manage incoming calls, screen and direct appropriately, and relay messages
Assist patients with questions, concerns, and general inquiries
Monitor lobby activity to ensure safety, confidentiality, and appropriate access
Maintain cleanliness and organization of the reception area
Maintain cleanliness and organization of the patient rooms/clinic
Foster a respectful, calm, and healing environment at all times
Schedule appointments, intakes, and assessments
Maintain provider schedules and intake calendars
Prepare and maintain intake/evaluation packets
Verify patient insurance and demographic information
Obtain prior authorizations for services and prescribed medications
Enter and update patient information in the EMR system accurately
Interview patients and record medical histories
Take and document vital signs
Obtain, document, and prepare urine drug screens
Assist providers with clinical tasks as needed
Administer medications or injections under physician supervision (if applicable)
Prepare laboratory specimens and ensure proper handling and disposal
Provide basic education to patients regarding medications and services
Maintain accurate and timely patient records in the EMR
Assist with billing processes, including coding and insurance forms
Respond to insurance, medical records, and third-party inquiries as needed
Ensure compliance with HIPAA and 42 CFR Part 2 at all times
Maintain strict confidentiality of all patient and organizational information
Monitor and maintain inventory of medical and office supplies
Order supplies and verify receipt of deliveries
Track and maintain UA supplies and clinical materials
Coordinate maintenance for office equipment (copiers, fax machines, etc.)
Manage shredding and document disposal processes
Act as a liaison between patients, providers, and administrative staff
Support clinical and administrative teams to ensure efficient workflow
Assist with training or guidance of staff when needed
Adapt to changing priorities and organizational needs
Perform other duties as assigned