Medical Assistant - Front Desk (Phlebotomist and Tech)

NuLife Institute • Miami, FL

3d • Hybrid

About The Position

This is a dual-impact position responsible for controlling the entire front-of-house patient experience and executing clinical support tasks at a high level. The role acts as a bridge between luxury hospitality and medical precision. It requires the ability to switch seamlessly between luxury concierge duties and clinical execution without any drop in quality. The ideal candidate will possess strong presence, professionalism, situational awareness, precision under pressure, ownership mentality, and a keen eye for detail.

Requirements

• Medical Assistant Certification (or equivalent) required.
• Graduate of accredited MA, Paramedic, or military medical training program.
• Minimum 1 year of Medical Assistant experience preferred.
• CPR Certification required.
• Experience with EHR/CRM systems preferred.
• Knowledge of regulatory and compliance standards.
• Bi-lingual (English/Spanish) preferred.

Nice To Haves

• Strong in front desk but weak clinically
• Strong clinically but poor communication/presence
• Disorganized, reactive, or slow under pressure
• Treating this as “just a job” vs. performance role
• Poor hygiene, poor posture, or low energy presentation

Responsibilities

• Greet every patient by name immediately.
• Maintain a calm, polished, high-end environment at all times.
• Manage check-in/check-out with zero friction or confusion.
• Control patient flow, delays, and communication proactively.
• Enter and manage patient data in EHR/CRM systems with accuracy.
• Handle inbound/outbound communication with clarity and authority.
• Create and manage lab requisitions and documentation.
• Maintain a flawless front-of-house presentation (cleanliness, organization, readiness).
• Support inventory tracking and ordering with Office Manager.
• Perform vital sign assessments accurately and efficiently.
• Prepare exam rooms and assist providers during procedures.
• Perform lab-related tasks, including: Venipuncture, Injections, IV preparation and/or initiation, Urinalysis.
• Assist in operating medical equipment for routine diagnostics.
• Upload and maintain laboratory results in patient records.
• Ensure all clinical processes meet compliance and safety standards.

Benefits

• Retirement Plan 401(k) [Matching]
• Health/Life Insurance Plan(s)
• Medical (100% paid by NuLife Institute for all full-time team members of 5+ Years)
• Dental
• Vision
• Life (PTO)
• Paid Time Off
• Vacation Day(s)
• Personal/Sick Day(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree