Medical Assistant Coordinator (MAC)

Redwood Coast Medical Services, Inc • Gualala, CA

1d

About The Position

Redwood Coast Medical Services (RCMS) is seeking a Medical Assistant Coordinator (MAC) to join our Population Health and Quality team. At RCMS we are committed to reducing health disparities and improving health outcomes across our rural communities. The Medical Assistant Coordinator (MAC) plays a key role in making that happen. This is not a traditional MA role. The MAC works directly with clinical teams to proactively close care gaps, support preventative health screenings, and ensure patient records accurately reflect the high-quality care we provide. If you’re passionate about preventative care, quality improvement, and measurable impact — this role is for you.

This role directly supports improved patient outcomes, quality incentive performance, and overall population health.

RCMS is a mission-driven, community-based health center focused on delivering comprehensive, compassionate care. Our Population Health & Quality team is central to advancing clinical excellence and improving outcomes for the patients we serve.
If you are detail-oriented, proactive, and ready to elevate your MA experience into a role that directly impacts quality and patient care — we encourage you to apply.

Requirements

• 2+ years of experience as a Medical Assistant in a primary care setting (FQHC or rural health preferred).
• Strong understanding of preventative care workflows and healthcare quality measures (HEDIS, Medi-Cal measures, Population Health).
• Experience working within an electronic health record (NextGen preferred).
• Strong documentation, organizational, and follow-through skills.
• Advanced Microsoft Office skills (Word and Excel required).
• Ability to manage confidential information with discretion.
• Excellent communication and collaboration skills.
• Strong time management and ability to work independently while supporting a team.

Responsibilities

• Support Partnership and PHMI initiatives focused on accountable care and quality performance.
• Be assigned to 1–3 provider/MA teams and proactively scrub charts 1–4 weeks before patient visits.
• Identify care gaps and ensure screenings, labs, and referrals are completed prior to encounters.
• Conduct patient outreach to support completion of preventative screenings and address barriers such as transportation or access challenges.
• Document all outreach and updates accurately in the electronic health record.
• Ensure loop closure on referrals and embed results correctly in patient charts.
• Partner with Patient Services to schedule timely follow-ups.
• Participate in quality meetings and performance reviews to support continuous improvement.
• Serve as a workflow and documentation resource to clinical teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees