About The Position

The Certified Medical Assistant performs patient care in an ambulatory care setting under the direction of a physician and the supervision of the lead nurse. The role supports patient examinations and procedures, routine treatments, approved medication administration, clinical documentation, coordination of specialty testing and consultations, and professional communication with patients and families. The position also contributes to quality improvement, patient safety, infection control, and efficient office operations.

Requirements

  • High school graduate or equivalent.
  • Successful completion of Medical Assistant training from an approved technical school, or five years of verifiable applicable work experience in a patient care setting.
  • Current BLS Healthcare Provider Certification.
  • Current certification as a Certified Medical Assistant (CMA) by AAMA, Registered Medical Assistant (RMA) by AMT, Certified Clinical Medical Assistant (CCMA) by NHA, or National Certified Medical Assistant (NCMA) by NCCT.

Responsibilities

  • Gather patient data through interview and observation.
  • Help patients and families prepare for examinations.
  • Assist the physician during examinations and procedures.
  • Demonstrate competency in practice-specific tasks and skills.
  • Provide routine treatments and administer approved types of medication.
  • Document patient data, treatments, procedures, and patient education according to Orlando Health and department policies.
  • Act as a patient liaison to schedule specialty testing or physician consultations and provide scheduling information.
  • Process incoming and outgoing calls independently and professionally using sound clinical judgment.
  • Support quality initiatives, goal attainment, and clinical outcome improvement activities.
  • Communicate effectively and professionally with patients and family members.
  • Collaborate with administrative and operations staff.
  • Follow Orlando Health and department policies, procedures, value statements, and Commitment to Excellent standards.
  • Maintain personal and patient safety practices and follow infection control standards.
  • Maintain reasonably regular and punctual attendance and comply with applicable policies and standards.
  • Provide care and assess data appropriate to the age-specific needs of patients in the assigned department or unit.
  • Demonstrate awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
  • Use supplies efficiently.
  • Assist the business office with reception, scheduling, and patient discharge as needed.

Benefits

  • Medical, dental, and vision coverage.
  • 403(b) retirement savings plan.
  • Health Savings Account (HSA).
  • Flexible Spending Account (FSA).
  • Paid Time Off, up to five weeks to start.
  • Life insurance.
  • Extended Leave Plan (ELP).
  • Family Care benefits for childcare, elder care, and pet care.
  • Paid parental leave.
  • Pet insurance.
  • Car insurance.
  • Educational benefits, including tuition reimbursement and monthly payments to help pay down graduated school debt.
  • Free education programs and well-being services.
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