Medical Assistant Bariatric and General Surgery

Banner Health

1d•Onsite

About The Position

The Medical Assistant works alongside providers and healthcare professionals in a welcoming, patient-focused, fast-paced clinic serving a diverse patient population. The position assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care, using specialized knowledge, judgment, and skills to support an excellent patient experience. The role is based at 9305 W Thomas Rd, Suite 360, Phoenix, Arizona, and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program; they must obtain national certification within 12 months of their hire date. The position works under the direct supervision of providers and interacts with patients, families, staff, physicians, and external healthcare contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification from one of the following: RMA from American Medical Technologists (AMT), CMA from the American Association of Medical Assistants (AAMA), CCMA from the National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
Uncertified applicants considered with proof of completion of a formal Medical Assistant education program must obtain national certification within 12 months of hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, which may include phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing care.
Provide clerical support and maintain complete patient records, including labs, authorizations, X-rays, hospital records, and prior care information; provide accurate billing information for patient encounters promptly.
Maintain a clean and functional environment by cleaning and disinfecting equipment and clinical areas, following sterilization procedures and manufacturer and OSHA guidance, performing basic equipment maintenance, and coordinating repairs.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support responses to changes in patients’ and families’ health status.