Medical Assistant, Certified - Westford Family Medicine

Tufts Medicine•Westford, MA

11d•Onsite

About The Position

The Certified Medical Assistant provides clinical and administrative support in an outpatient family medicine setting. Under the general supervision of licensed personnel, the role helps maintain continuous, efficient patient flow and serves as a liaison between patients and the care team. The Medical Assistant adjusts to changes in patient volume, provider availability, and room availability; prepares patients, records, and exam rooms; and provides care within the role’s scope of practice and clinic protocols. The position may include administering immunizations as needed and covering satellite locations. The role also supports clinic operations and the revenue cycle through patient documentation, billing-related charting, referrals and prior authorizations, supply management, quality improvement activities, and administrative tasks. The position requires attention to patient safety, privacy, and comfort across pediatric, adult, and geriatric care, as well as adherence to HIPAA and universal precautions. This is an experienced-level clinical technologist role requiring vocational or technical education and work experience. Work is performed under moderate supervision; routine problems are handled independently, while some situations may require interpreting or deviating from standard procedures.

Requirements

High school diploma or equivalent.
Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
Basic Life Support (BLS) certification, or obtain it within three months.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and electronic medical record navigation.
Ability to read, write, and spell in English for accurate message taking and documentation.
Organizational skills, attention to detail, and ability to prioritize and complete tasks in a timely manner.
Ability to work independently and accurately with excellent follow-through.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Knowledge of EPIC.
Ability to provide age-appropriate care and communication across the lifespan, considering human development, aging processes, and cultural patterns.
Ability to maintain sensitive and confidential patient information in accordance with HIPAA.
Ability to make decisions that support patient safety and quality care.
Ability to meet the physical demands of the role, including occasional lifting of 30–35 pounds and turning patients, prolonged standing and walking, and occasional twisting, bending, reaching, pushing or pulling, sitting, kneeling, and squatting.
Ability to work with exposure to infectious disease, blood-borne pathogens, and possible carcinogenic chemicals; fine manual dexterity and visual and aural acuity are required.

Nice To Haves

Two years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow to make efficient use of providers and exam rooms; communicate delays and adjust room utilization and assignments as circumstances change.
Prepare patient records for visits, verify patient identifiers, and enter chief complaints and social histories, interviewing patients as needed.
Provide attentive customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, and private environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits, checking comfort, privacy, and safety.
Complete fall-risk assessments, support patient safety, and monitor patients when needed.
Prepare exam rooms for each patient and visit.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Measure and record vital signs, document the patient’s stated pain level, and review medications with the patient.
Collect specimens or prepare the necessary supplies and equipment for the provider.
Perform ordered point-of-care tests, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Help arrange diagnostic testing and surgical procedures under a nurse’s or physician’s direction.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into the patient’s electronic medical record.
Process and track referrals and prior authorizations; notify providers of referral requests and prescription renewals.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory, and order supplies as needed.
Participate in unit-specific quality improvement activities, such as hand-washing audits, time-outs, logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering calls, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Cover satellite locations when asked.