Medical Assistant, Certified - Westford Family Medicine

Tufts Medicine•Chelmsford, MA

1d•$23 - $27•Onsite

About The Position

This role provides clinical and administrative support to patients in an outpatient/ambulatory setting, helping maintain continuous, efficient patient flow and a positive patient experience. Under general supervision of licensed personnel, the Medical Assistant responds to changes in patient volume, clinician availability, and room availability to make effective use of clinic space and resources. The position prepares patients and exam rooms, gathers and documents patient information, assists with procedures and testing, and performs administrative duties that support clinical operations and the revenue cycle. Immunizations may be administered based on clinic needs and within the role’s scope of practice. The position is based at Westford Family Medicine, 198 Littleton Road, Suite 102, Westford, Massachusetts. Hours are 40 per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. The listed pay range is $23.00–$26.91, based on full-time equivalent; individual offers consider relevant experience, certifications, education, skills, and internal equity.

Requirements

High school diploma or equivalent.
Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
Basic Life Support (BLS) certification, or ability to obtain it within three months.
Zero to less than two years of Medical Assistant experience listed as the minimum qualification.
Organizational skills and attention to detail; ability to prioritize work and complete tasks in a timely manner.
Ability to work independently and accurately with strong follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and navigating electronic medical record systems.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Knowledge of EPIC.
Knowledge and skills to provide care across the lifespan, including understanding growth and development, interpreting age-specific data and responses to care, and providing age-specific communication.
Ability to maintain sensitive and confidential patient information in accordance with HIPAA.
Ability to make decisions that support patient safety and quality care.

Nice To Haves

Two years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow to use providers and exam rooms efficiently, and communicate delays to patients and providers.
Adjust room utilization and assignments in response to patient volume, provider availability, and resource changes.
Prepare medical records for visits, verify patient identifiers, and enter chief complaints and social histories, interviewing patients as needed.
Provide attentive customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, private, and secure environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits, considering age-specific needs and patient comfort, privacy, and safety.
Complete fall-risk assessments and, when needed, monitor patients.
Prepare exam rooms according to the needs of each visit.
Assist or chaperone providers and nursing staff during physical examinations, treatments, and procedures.
Measure and record vital signs, document patients’ stated pain levels, and review medication lists with patients.
Collect specimens or prepare the supplies and equipment needed for visits.
Perform ordered point-of-care testing, including urine dips, HCG, Strep A, hemoglobin A1C, and glucose testing.
Perform quality-control checks on equipment.
Assist with arranging diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into patients’ electronic medical records.
Process and track referrals and prior authorizations; notify providers of patient requests for referrals and prescription renewals.
Stock, maintain, and rotate clinic medical supplies; monitor expiration dates and inventory, and order supplies as needed.
Participate in unit-specific quality-improvement activities, such as hand-washing audits, time-outs, refrigerator or medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering calls, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Provide coverage at satellite locations when requested.