Medical Assistant Certified

Mercyhealth Wisconsin and Illinois

9d•$18 - $29

About The Position

The Medical Assistant Certified supports laboratory and phlebotomy operations by registering patients, processing orders and specimens, performing phlebotomy and other specimen collections, and providing patient instruction. The position uses Hospital Information Systems (HIS) and Laboratory Information Systems (LIS) to manage patient and specimen information, support sample processing, and perform result entry. It also involves limited waived testing, specimen transport, supply management, and collaboration with laboratory and phlebotomy staff. Depending on location, the role may include electrocardiogram tracing. The position must be able to work independently with minimal supervision. Mercyhealth is an integrated health system serving northern Illinois and southern Wisconsin, with seven hospitals, 85 primary and specialty clinics, and more than 7,500 professionals.

Requirements

Ability to work independently with minimal supervision.
High school diploma or equivalent preferred.
Successful completion of a phlebotomy course or previous phlebotomy experience preferred.
Phlebotomy certification preferred.

Nice To Haves

Experience as a Paramedic, EMT, CNA, or MA is helpful.

Responsibilities

Register patients; collect payments; enter demographic and insurance information; and support efficient sample processing.
Transfer test requests from scripts, requisitions, and verbal orders into HIS and laboratory computer systems.
Answer and screen telephone calls professionally; resolve unclear or unusual test orders by contacting the appropriate parties, documenting actions, and referring unresolved issues to a supervisor.
Generate lists and labels, run daily reports, review the order monitor, and investigate collection summary reports.
Assess orders for special collection requirements, patient preparation, and appropriate order of draw.
Identify patients using two identifiers and perform phlebotomy and other specimen collections, including swabs, urine samples, heel sticks, finger sticks, blood cultures, and blood bank specimens.
At RMH Phlebotomy only, perform arterial punctures on adults, including the appropriate collection charge.
Collect glucose tolerance and hormone stimulation specimens at specified intervals and prepare patients appropriately.
Collect research program, Lab One, special collection kit, breath alcohol, and random, pre-employment, and legal urine drug screen specimens.
Instruct patients on collecting and handling specimens they collect themselves.
Assess patient responses to procedures, adapt the process as indicated, and obtain medical or supervisory assistance when necessary.
Label specimens accurately and preserve specimen integrity through aseptic technique and appropriate procedures.
Receive, accession, examine, centrifuge, aliquot, sort, and route specimens; notify testing personnel of stat requests; resolve identification or requisition issues; and package and track specimens for reference laboratories.
Apply working knowledge of reference-laboratory insurance processes and general registration and billing rules, including proper use of collection dates.
Drive a laboratory personal vehicle to client sites, patient homes, or facilities; collect and transport specimens; and ensure samples are received by the laboratory.
Perform limited waived testing, including blood glucose monitoring, and, at the supervisor's discretion, rapid flu and strep, mono, pregnancy, and dipstick urinalysis testing; perform quality control and proficiency testing and communicate critical results to appropriate caregivers.
Depending on location, perform ten-lead and pediatric EKG tracing. At legacy Rockford locations only, communicate critical results to authorized personnel.
Enter results in the LIS, perform temperature checks, and clean and check laboratory glassware.
Assist with supply inventory and maintenance; submit supply orders, receive and stock supplies, and fill requests from clients and providers.
Assist with orientation and training of new partners, coach staff in customer service, assess competence before release from training, and provide performance-evaluation input to the phlebotomy supervisor.
Mentor phlebotomy staff as needed and collaborate with the supervisor to maintain adequate staffing and skill mix.
Evaluate new products and document evaluation activities as required by regulatory agencies.
Demonstrate exemplary phlebotomy skills and serve as a resource to the phlebotomy team.
Take ownership of the department, identify improvement opportunities, make suggestions to the Phlebotomy Supervisor, and resolve issues.