Medical Assistant - Certified - Ochsner Health Center - DeKalb

Ochsner Clinic Foundation•DeKalb, IL

About The Position

This job provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The Medical Assistant supports delivery of health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. The role also communicates by phone to address patient needs and uses company data systems to document relevant medical information. The position requires clinical knowledge, effective communication and customer service skills, and the ability to work with confidential information in a fast-paced environment. Duties are not exhaustive and may change at the company’s discretion. The employee must comply with applicable laws, accreditation standards, regulatory requirements, company policies, and the Compliance & Privacy Program.

Requirements

High school diploma or GED.
Medical Assistant certification.
Basic Life Support (BLS) certification from the American Heart Association.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.