Medical Assistant - Certified - Ochsner Health Center - DeKalb

Ochsner Health•De Kalb, MS

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists in delivering health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role supports patients and providers throughout visits, prepares them for appointments, answers patient questions, completes documentation, and prepares rooms for subsequent appointments. The Medical Assistant adapts communication and conduct to the patient population and maintains required clinical knowledge, technical skills, training, and credentials. The position requires compliance with applicable laws, accreditation and regulatory standards, company policies, and the Compliance & Privacy Program. Duties may change and may include other assigned tasks. This is a patient-care role with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or waste. The physical demands are classified as Medium Work, involving exertion of 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma or GED.
Experience handling and maintaining confidential information, including experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before departure and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other assigned duties and comply with applicable policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns immediately.