Medical Assistant Certified Lead-Otolaryngology-Sewickley

Highmark Health•Sewickley, PA

About The Position

The Medical Assistant Certified Lead provides clinical oversight, leadership, and guidance to medical assistants at large multi-site practices. The role oversees onboarding and training for newly hired medical assistants, students, and interns; educates staff on new workflows, policies, and procedures; and coordinates medical assistant schedules in collaboration with Practice Management. The lead assesses clinical skills, identifies education gaps, recommends training or reeducation, and escalates issues as appropriate. The position also serves as a clinical resource and electronic health record (EHR) superuser. Responsibilities include supporting accurate documentation and medication reconciliation, preparing and rooming patients, assisting with patient care and clinical procedures under provider supervision, coordinating patient follow-up, and ensuring medical supplies are available in patient treatment areas. The role promotes patient satisfaction, staff development, positive employee relations, and compliance with established workflows and standards.

Requirements

High school diploma/GED or completion of a Medical Assistant Program.
Certified Medical Assistant.
At least 3 years of experience as a Medical Assistant.
Electronic Health Record experience.
American Heart Association CPR.
Act 34 Criminal Background Clearance Certificate.
Act 33 Child Abuse Clearance Certificate.
Act 73 FBI Fingerprinting Criminal Background Clearance Certificate.

Responsibilities

Oversee onboarding and training for newly hired medical assistants, students, and interns; provide ongoing instruction on workflows, policies, and procedures.
Promote patient satisfaction, medical assistant development, and positive employee relations; serve as a clinical resource for workflows and department policies.
Provide clinical oversight and guidance to medical assistants, contribute feedback to performance reviews, prepare staff schedules, and identify and address education gaps.
Act as an EHR superuser and educate staff on relevant workflows; document patient interactions, reconcile medication lists, update problem lists and social histories, follow Meaningful Use standards, and assist with population health management.
Prepare and room patients, obtain vital signs, document patient information and history, reconcile medications, and prepare exam rooms; teach staff about pre-visit planning, documentation, and workflows.
Assist with patient care coordination under the assigned health care provider’s supervision, assist providers with examinations and procedures, and support prescription needs according to protocols.
Provide guidance and oversight to medical assistants performing patient care and coordination functions.
Coordinate patient follow-up at designated intervals through patients’ preferred methods and notify patients of test results under provider direction.
Mentor staff who need additional support to promote positive patient interactions and satisfaction.
Oversee medical supply inventory and ensure patient treatment areas are adequately stocked.
Perform other duties as assigned or required.
Comply with HIPAA, information security requirements, the Code of Business Conduct, company policies, and applicable laws and regulations.