Medical Assistant Certified Lead - Specialty Cardiothoracic Surgery

CHRISTUS Health•New Braunfels, TX

10d

About The Position

The Certified Medical Assistant provides services and related activities in support of patient care, including preparing patients and treatment rooms, entering patient registration data accurately, and verifying insurance. The role requires good judgment, effective communication with patients, families, licensed personnel, insurance companies, and third-party payers, and a professional, caring manner. The Lead Certified Medical Assistant also monitors quality control standards, including HIPAA and OSHA requirements, helps resolve less complicated issues, reports policy non-compliance, and provides staff training and onboarding support.

Requirements

High school diploma or equivalent preferred.
At least two years of relevant experience required.
Certified Medical Assistant (CMA) certification required.
BLS certification required.

Responsibilities

Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Keep the manager informed of patient, staff, or physician issues that are beyond the role's comfort level or are questionable.
Monitor quality control standards, including immunization logs, waived testing, drug sample logs, and equipment sterilization logs.
Resolve less complicated patient, staff, and physician issues.
Report associate non-compliance with approved policies to the manager.
Provide staff training and support completion of onboarding checklists.
Prepare patients for examination and treatment.
Prepare examination and treatment rooms with necessary instruments.
Use sterile technique and infection-control procedures to clean and disinfect rooms and equipment, and sterilize instruments as needed.
Prepare, maintain, and order inventory supplies and equipment for treatments, sterilization, and other departmental needs.
Assist providers in preparing for minor surgeries or physicals.
Assist with scheduling tests, treatments, referrals, and patient appointments.
Answer phones, keep providers informed of changes, and inform patients of their benefits.
Maintain patient files, records, and other information professionally and according to documentation policies and procedures.
Compile and condense technical and statistical data for reports and records.
Attend required meetings and participate in committees as requested.
Participate in professional development activities and maintain professional affiliations.
Use oral and written communication skills to convey ideas clearly and positively in a manner consistent with the CHRISTUS Mission.
Maintain CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection-control standards.
Follow CHRISTUS Health HIPAA guidelines to prevent or detect unauthorized disclosure of Protected Health Information.
Perform other related work as required.