Certified Medical Assistant Lead - Alamogordo Specialty Orthopedic Surgery Clinic

CHRISTUS Health•Alamogordo, NM

About The Position

The Certified Medical Assistant Lead supports patient care by preparing patients and treatment rooms, entering patient registration data, verifying insurance, and communicating effectively with patients, families, licensed personnel, insurers, and third-party payers. The role requires sound judgment and a professional, caring manner. The Lead also monitors quality-control standards, helps resolve less complicated issues, reports concerns and policy non-compliance to the manager, and provides staff training and onboarding support. The position maintains clinical and administrative workflows in accordance with CHRISTUS Health policies, procedures, quality assurance, safety, environmental, infection-control, and HIPAA requirements. Work includes preparing and maintaining exam rooms, instruments, equipment, supplies, patient records, appointments, and related reports. The schedule is five days of eight hours, and the position is full-time.

Requirements

High school diploma or equivalent preferred.
At least two years of relevant experience required.
Certified Medical Assistant (CMA) certification required.
BLS certification required.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Keep the manager informed of patient, staff, or physician issues that are beyond the employee’s comfort level or are questionable.
Monitor quality-control standards, including immunization logs, waived testing, drug sample logs, and equipment sterilization logs.
Resolve less complicated patient, staff, and physician issues.
Report associate non-compliance with approved policies to the manager.
Provide staff training and onboarding checklist support.
Prepare patients for examination and treatment.
Prepare exam and treatment rooms with necessary instruments.
Use sterile technique and infection-control procedures to clean and disinfect rooms and equipment, and sterilize instruments as needed.
Prepare, maintain, and order inventory supplies and treatment equipment, including sterilization and other departmental supplies.
Assist providers in preparing for minor surgeries or physicals.
Assist with scheduling tests, treatments, referrals, and patient appointments; answer phones; keep providers informed of changes; and inform patients of their benefits.
Maintain patient files, records, and other information professionally and in accordance with documentation policies and procedures.
Compile and condense technical and statistical data for reports and records.
Attend required meetings and participate in committees as requested.
Participate in professional development activities and maintain professional affiliations.
Communicate ideas clearly and positively, orally and in writing, in a manner consistent with the CHRISTUS Mission.
Maintain established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection-control requirements.
Follow CHRISTUS Health HIPAA guidelines to prevent or detect unauthorized disclosure of Protected Health Information.
Perform other related work as required.