Medical Assistant BH - Wilson Children's BH

Clinica Sierra Vista•Bakersfield, CA

4d•$25 - $29

About The Position

The Medical Assistant BH serves as the welcoming point of contact for psychiatric medication service requests and is principally responsible for supporting the smooth flow of patients through medication management. The role schedules appointments according to written protocols and client needs, directs clients to appropriate provider schedules, and helps ensure providers’ schedules are well organized. The Medical Assistant also ensures required paperwork and treatment plans are complete before visits and communicates with psychiatrists or nurse practitioners about clients’ medication management needs. The position performs routine patient-care functions within the scope of the employee’s education, training, and responsibilities, following established clinical protocols and procedures. It provides basic information and assistance under licensed personnel’s direction, documents relevant patient information and responses while maintaining confidentiality, and supports continuity of care through warm handoffs between behavioral health team members. The role may include other assigned duties.

Requirements

Completion of an accredited Medical Assistant program is preferred; on-the-job training may be provided in compliance with state regulations if needed.
Current California Medical Assistant certification is required for MA II.
Maintain a current Basic Life Support (BLS) card accredited by the American Heart Association.
Work well with other healthcare providers.
Commit to preventive medicine and a team approach to healthcare delivery.
Willingness to participate actively in the expanded role of the medical assistant.
Ability to learn about patients and their problems.
At least two years of experience in a medical setting, or one year of experience in a behavioral health setting, or equivalent experience.
Knowledge of community resources and collaborative agencies.
Verbal and written communication skills for working with individuals and families affected by behavioral health issues.
Ability to deliver excellent customer service to diverse and difficult populations with respect and sensitivity.
Comply with Clinica Sierra Vista employee health and immunization requirements or provide a valid exemption request for approval.

Nice To Haves

Completion of an accredited Medical Assistant program.

Responsibilities

Schedule and confirm patient appointments and communicate with medical providers, behavioral health providers, and clients.
Serve as a mediator during warm handoffs between members of the behavioral health team, supporting transparent communication and client engagement.
Welcome clients by telephone or in person regarding psychiatric medication services and ongoing clinic care.
Perform routine patient-care functions prescribed by licensed healthcare providers, within the role’s scope of education, training, and responsibilities and in accordance with established protocols, policies, and procedures.
Schedule appointments according to written protocols and client needs, ensuring high-risk clients are addressed urgently.
Facilitate the assigned provider’s practice in a non-judgmental manner.
Provide basic information and assistance to patients under the direction of licensed personnel.
Document pertinent patient information, nursing procedures, and patient responses according to guidelines while maintaining confidentiality.
Perform other duties as assigned and directed.